IT services in Trois-Rivières
Frequently asked questions about IT services in Trois-Rivières. Discover how OKTO Solutions supports SMEs with Microsoft 365, cybersecurity, and IT support.
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General questions
Here you will find answers to frequently asked questions about OKTO Solutions, our services, and how we work. This section aims to help you better understand our approach, identify the service model that best suits your needs, and clarify what you can expect from a partnership with us.
Our clients are primarily SMEs located in the greater Montreal area. Many also have offices elsewhere in Quebec or Canada. A large proportion operate in a hybrid model or remotely.
They place great importance on cybersecurity and employee productivity. Their goal is to have an IT environment that supports business growth and does not hinder operations.
Approximately 70% of our clients are professional services firms, while 30% operate in the distribution or manufacturing sectors.
They primarily use Microsoft technologies, including Windows, Microsoft 365, and Azure. The majority have a hybrid infrastructure combining cloud and on-premises systems, while some operate entirely in the cloud.
OKTO Solutions serves companies of different sizes. We support organizations with 5 to 10 employees, our clientele is generally between 20 and 50 employees, and we are able to support environments with 250 employees and more.
We work with two types of organizations:
companies without an internal IT team, for whom we act as a complete IT department
companies with an existing IT team, which we support and strengthen
The majority of our clients turn to OKTO Solutions when they feel their current IT provider is no longer meeting their needs or when their internal IT team needs additional support.
Managed IT services
For companies without an in-house IT team
We become your complete IT department. Our mission is to ensure that technology supports your business objectives without ever hindering them. Our priorities are cybersecurity, stability, and employee productivity.
We begin by modernizing, standardizing, and securing your IT environment. Then, we provide ongoing management, monitoring, and security. We offer remote and on-site user support.
We also support you in optimizing Microsoft 365, automating repetitive tasks and integrating artificial intelligence to increase the productivity of your teams.
Finally, we develop a 1- to 3-year IT plan including a detailed budget and risk analysis, reviewed annually.
Included services:
Modernization, standardization and securing of the IT environment and user experience
Microsoft 365 optimization, automation, and AI integration
On-premises and cloud infrastructure management and monitoring
Cybersecurity management and continuous monitoring
Remote and on-site user support
Deployment and integration of new users
Strategic IT planning (IT plan and budget for 1-3 years, risk analysis)
IT project management and execution
Supply of hardware, software and cloud services
Co-managed IT services
For companies with an in-house IT team
Our co-managed services strengthen your existing IT team. We act as a strategic and operational extension, bringing expertise where you need it.
We provide services including strategic IT consulting, IT operations, cybersecurity, 24/7 infrastructure management, user support and project management.
We also share our tools, processes, and best practices, including our management, automation, and artificial intelligence platforms. This allows your team to be more efficient, reduce resolution times, and automate recurring requests.
We help you deploy self-service portals, automate workflows, integrate AI into operations, and automatically provide relevant information to technicians.
This partnership allows you to strengthen your IT team's capabilities while maintaining your control, visibility, and autonomy.
Managed IT Services:
Managed IT services are for businesses that don't have an in-house IT team. OKTO Solutions takes care of all IT aspects: infrastructure, security, user support, projects, and IT planning. We act as your complete IT department and ensure your systems are stable, secure, and aligned with your business objectives.
Co-managed IT services.
IT co-management is for companies that already have an in-house IT team. OKTO Solutions provides support to complement your capabilities. We share our expertise, tools, and automation to lighten your team's workload, accelerate projects, improve security, and increase productivity, while leaving you with control and internal management.
Managed IT services involve entrusting the complete management of your IT to a specialized partner. OKTO Solutions acts as your IT department and manages your entire technology environment.
In practical terms, this includes infrastructure management, cybersecurity, user support, continuous monitoring, updates, IT projects, and strategic planning. The goal is to ensure stable, secure, and high-performing systems, while supporting your teams' productivity and the company's business objectives.
Managed IT services allow businesses to focus on their operations, without having to manage technical issues, emergencies, or the constant evolution of technologies.
Independence and genuine commitment:
OKTO Solutions is a company owned and operated by its founders. No external influence, only a dedicated team making decisions in the best interests of its clients.
Accessible and efficient support.
You get direct access to technicians who understand your environment. Whether by phone, chat, or email, help is fast, clear, and seamless.
Cybersecurity integrated into operations.
Security is not outsourced. It is managed internally, integrated into our processes and adapted to your operational reality.
Results-oriented productivity:
We optimize the use of Microsoft 365, implement useful automations, and integrate AI securely to generate tangible gains.
Long-term partnership
. Our approach is human, flexible, and transparent. We work with you, not just for you, so that IT becomes a driver of growth.
Constant evolution
Our services and tools are constantly evolving to stay aligned with best practices and the real needs of businesses.
OKTO Solutions is an IT approach designed to sustainably support the growth of your organization.
Managed IT services
This section answers frequently asked questions about the managed IT services offered by OKTO Solutions. You will find clear explanations of what is included, who these services are for, and how they allow you to entrust the complete management of your IT environment to a specialized team.
Yes. Our monitoring and security tools ensure continuous surveillance of your systems, 24/7. Critical alerts are addressed at all times to prevent major interruptions and incidents.
Outside of regular support hours, an emergency service is available. In critical situations, a qualified technician will contact you promptly to resolve the issue and minimize the impact on your operations.
Support is centralized, structured, and personalized. Your users can contact a technician directly by phone, chat, or email, without unnecessary triage. A customer portal also allows them to schedule appointments, track requests, and access helpful resources. Support is offered during the day and supplemented by an emergency service outside of normal business hours.
Yes. Support is offered in French and English to ensure a smooth experience for all your users.
Yes. We support organizations across Canada. For on-site interventions outside the Greater Montreal area, we work with a network of qualified partners, coordinated by our teams.
No. Remote support and IT management are handled by our internal teams. Only certain on-site interventions outside the region may be carried out by partners, under our supervision.
The support process is structured and progressive. We begin by securing critical elements, documenting your environment, and understanding your priorities. A controlled transition is implemented to ensure continuity without impacting users. Full support is then activated once the environment is stable.
The transition is planned and managed. We collaborate with your new team or supplier to ensure a clear, documented, and transparent transfer. All necessary access and documentation are provided, and your data is removed from our systems according to strict procedures.
Co-managed IT services
This section answers frequently asked questions about the co-managed IT services offered by OKTO Solutions. You will find clear explanations of what is included, who these services are for, and how they allow you to entrust the complete management of your IT environment to a specialized team.
Co-managed IT services are a collaborative model where your internal IT team works in partnership with ours. We complement your existing capabilities by providing expertise, tools, and resources, while leveraging your team's on-the-ground knowledge. The goal is to improve the efficiency, security, and reliability of your IT.
Managed IT services involve complete support for your environment by OKTO Solutions.
Co-managed IT services, on the other hand, allow you to maintain internal control while entrusting us with specific responsibilities. This flexible approach is ideal for companies that already have an IT team but need additional support.
Yes. You decide precisely which functions remain the responsibility of your team and which are handled by OKTO Solutions. This can include only infrastructure monitoring or extend to cybersecurity, user support, IT projects, or strategic planning.
Every agreement begins with infrastructure management. We provide 24/7 monitoring, patching, stability, and incident management for issues escalated by your team. From this foundation, you add the services that meet your specific needs.
Yes. Some clients choose to entrust us only with the monitoring, maintenance and escalations related to the infrastructure, while retaining user support and projects in-house.
Cybersecurity can be fully managed by OKTO Solutions, shared with your internal team, or handled by another provider. We adapt our role to your model and preferences.
Yes. User support can be handled by OKTO Solutions, maintained internally, or shared between the two teams. The model is tailored to your internal culture and objectives.
Co-managed agreements are flexible. You can add or remove services over time as your team evolves, your growth or your IT priorities change.
Yes. Every change is planned, documented, and approved in advance. We use maintenance windows, change requests with rollback plans, and a change log to ensure stability, security, and transparency.
Cybersecurity
Cybersecurity is at the heart of OKTO Solutions' services. We take a proactive and structured approach to protect your systems, data, and users from constantly evolving threats. This section answers frequently asked questions about how we manage security, prevent incidents, and respond quickly when necessary.
Yes. OKTO Solutions relies on an in-house cybersecurity team. This team provides continuous monitoring of environments, analyzes alerts, detects threats, and proactively strengthens our clients' security posture. In the event of an incident, this team acts quickly to contain, analyze, and remediate the situation.
Our practices are aligned with recognized industry standards. We apply rigorous controls in access management, monitoring, logging, backups and incident response to provide a high and measurable level of security.
Ransomware protection is a priority. Our approach is based on several complementary layers:
Secure and isolated backups, designed to withstand even a complete network compromise
Reducing the attack surface by strictly limiting the services exposed to the Internet
Advanced detection and response tools to quickly identify any abnormal activity
Segmentation of systems to limit the lateral movement of attackers
Continuous monitoring and rapid intervention in case of a threat
Raising user awareness of good security practices
Constant adjustment of controls according to evolving threats
Since email is one of the primary attack vectors, we deploy advanced email protection. This protection blocks malicious attachments, analyzes links, and detects identity theft and fraudulent domains.
We complement this protection with user awareness training and phishing simulations, as well as endpoint security tools to detect any suspicious activity.
Our backups are protected according to the worst-case scenario principle. They are isolated from the main network, protected by separate authentication mechanisms, and continuously monitored. Specific ransomware protections ensure reliable recovery even in the event of a compromise attempt.
Yes. Cyber insurance is part of a comprehensive risk management strategy. We help our clients meet insurers' security requirements, complete questionnaires, and validate that the proposed coverage is appropriate for their specific situation.
IT Projects
IT projects play a key role in the evolution and performance of your business. OKTO Solutions manages your technology projects in a structured, predictable, and operationally aligned manner, minimizing the impact on your teams and productivity.
We support our clients in a wide variety of IT projects, whether for modernization, security, growth, or digital transformation. Each project is approached with a clear methodology to ensure smooth and predictable execution.
Yes. OKTO Solutions handles the analysis, planning, execution, and monitoring of IT projects. A dedicated project manager acts as the single point of contact and coordinates all stakeholders to ensure deadlines, budgets, and business priorities are met.
Yes. Each project is overseen by a project manager responsible for coordination, communication, and ensuring commitments are met. They work closely with your teams to minimize disruptions and provide complete visibility throughout the project.
Yes. When required, projects can be scheduled in the evening, at night, or on weekends to minimize disruption to your operations. Planning is done in collaboration with you to accommodate your specific needs.
Our expertise covers, in particular:
Migrations to Microsoft 365 and SharePoint
Cloud and hybrid projects on Azure
Improving and strengthening cybersecurity
Infrastructure and workstation upgrades
Network and redundancy projects
Implementation of software solutions
IT office relocations and redesigns
We primarily work with Microsoft technologies and recognized market solutions to ensure reliable, secure and scalable projects.
We use proven processes, detailed planning, and regular communication. The goal is simple: to deliver well-executed, stress-free projects that are perfectly aligned with your business objectives.