Level 1 IT Specialist at OKTO Solutions in Trois-Rivières. Provide IT support to businesses and assist SMEs with Microsoft 365 management, incident resolution, and IT system administration. Contribute to the performance and security of IT environments for businesses in Trois-Rivières and throughout Quebec.
IT Specialist Level 1
At OKTO Solutions, we value inclusion and diversity. We know that people from neurodiversity or underrepresented groups sometimes hesitate to apply when they don't meet all the stated criteria.
Our hiring decisions are based on experience, potential, and passion. If you wish to apply and require reasonable accommodations during the recruitment process, please let us know. You can also inform us of your preferred pronouns at any point during the process.
About OKTO Solutions
With strong combined expertise in information technology, OKTO Solutions has positioned itself as a trusted partner in managed and co-managed IT services for Quebec SMEs. We support a bilingual clientele from multiple sectors and focus on long-term relationships based on trust, transparency, and concrete results.
Our growth is primarily driven by referrals from satisfied clients, a testament to our commitment to delivering real business value. At OKTO Solutions, technology is never an end in itself. It is a lever for improving the security, productivity, and sustainability of the businesses we support.
Our ambition is clear: to become a leading IT services provider for SMEs in Quebec, helping our clients be better protected, more efficient, and future-proof. In a predominantly remote work environment, you will be part of a passionate, collaborative, and excellence-driven team. If continuous improvement and making a real impact on clients motivate you, we would like to meet you.
Stimulating environment
Each day brings its own set of new challenges. You will thrive in a dynamic environment where continuous learning, diverse issues, and rapid adaptation are part of the daily routine. Your ability to manage multiple priorities will be leveraged to accelerate your professional development.
Variety of clients and environments
As an MSP, we work with a wide variety of clients, industries, and IT architectures. This environment is ideal for deepening your technical skills, strengthening your customer service approach, and developing your professional judgment.
Practical application in the field
In addition to remote support, you may be required to work directly with clients to apply your expertise. IT specialists who have demonstrated a high level of expertise can join an on-site technician pool, with compensation.
Telework
After the training period and once you have achieved autonomy, you will be able to benefit from our flexible teleworking policy, with the possibility of working remotely or coming to the office for events or team activities.
The role
OKTO Solutions is seeking a Level 1 IT Specialist to join its service desk. The successful candidate will play a key role in the customer experience by providing high-quality technical support via phone, email, and chat.
You will need to be able to quickly identify, diagnose, and resolve remote incidents related to various technological environments, in a dynamic and constantly evolving context. Prioritization skills and the ability to work on multiple cases simultaneously will be essential.
Main responsibilities
Analyze support requests to assess their urgency and impact
Apply established procedures and escalate when required
Install, configure and troubleshoot workstations, software, peripherals and mobile devices remotely
Ensure clear and professional follow-up with clients throughout the process
Document interventions and keep internal systems up to date
Participate in the on-call rotation at the service center
Skills and experience sought
DEP, AEC or DEC in a relevant field or equivalent experience
6 months to 1 year of experience in IT support
Excellent communication skills
Excellent command of spoken and written French
Desired technical skills
Workstations and laptops
Windows 11
Active Directory
Microsoft 365
VPN
Troubleshooting applications and peripherals (printers, monitors, keyboards, etc.)
Personal qualities
Ability to perform in a fast-paced and high-pressure environment
Good analytical skills and critical judgment
Team spirit and collaboration
Excellent management of priorities and urgent situations
Ability to manage multiple tasks with rigor
Technological curiosity and ease of learning
Passion for computers
Strengths
Ability to perform in a fast-paced and high-pressure environment
Good analytical skills and critical judgment
Team spirit and collaboration
Excellent management of priorities and urgent situations
Ability to manage multiple tasks with rigor
Technological curiosity and ease of learning
Passion for computers
What we offer
Competitive salary based on experience
No salary cap
Opportunity for rapid advancement within the company
Investment within the company
Flexible teleworking policy
Offices located in Trois-Rivières
Dynamic and human-centered corporate culture
Reimbursement of personal work-related expenses, according to responsibilities and relevance (e.g., cell phone, internet, gas, etc.)
Stimulating and collaborative work environment
Diversity of clients and technologies
Real opportunities for career advancement
Practical application of learning to clients
Continuous skills development