Privacy policy
At OKTO Solutions, protecting the personal information of our clients, partners, and visitors is a top priority. This Privacy Policy explains clearly how we collect, use, store, and protect your personal information in accordance with Quebec's Law 25.
Privacy Officer
For any question or request to access, correct, or delete your personal information, you can reach our officer:
Name: Antonio Pazzi - Privacy Officer
Email: info@oktosolutions.ca
Phone: 450-231-3836
Information We Collect
When you use our website or fill out a form (contact, quote, appointment booking, IT diagnostic, etc.), we may collect:
-First and last name
-Email address
-Phone number
-Company name
-Role within the company
-IP address
-Information submitted in the -form fields
Why We Collect This Data
Respond to your requests and communicate with you
Deliver our IT services, assessments, diagnostics and follow-ups
Send you relevant information (IT security, important notices, updates, etc.)
Ensuring a personalized and secure experience
Prevent fraud and protect our systems
OKTO Solutions never sells your personal information.
Cookies
We use cookies to:
Remember your preferences
Improve the user experience
Understand site performance
Analyze browsing activity to optimize our content
Ensure certain essential features (security, forms, sessions)
Some cookies are essential to the operation of the site. Others, such as those related to Google Analytics or Microsoft Clarity, are not essential and are only used to measure and improve site performance. You are informed of this on your first visit and you may refuse these non-essential cookies at any time, in addition to being able to disable cookies in your browser settings.
Your Rights (Law 25)
Request access to your personal information
Request the correction of inaccurate data
Withdraw your consent to their use
Request the deletion of your data (unless otherwise required by law)
Request the portability of your computerized personal information, in a structured, commonly used technological format
Receive clear information on how your data is used
To exercise any of these rights, contact our Privacy Officer using the contact information above. We respond to all requests within 30 days.
Data Hosting
Our data may be hosted:
In Quebec
In Canada
In the United States or other regions depending on the services used (e.g., Microsoft 365, Google Analytics, Cloudflare)
In all cases, OKTO Solutions ensures that protections equivalent to or greater than those required by Law 25 are in place.
Sharing With Third Parties
We only share your personal information when needed, and only with:
Our technology service providers (secure)
Partners required to deliver the service (e.g., diagnostic tools)
Legal authorities if required
We do not sell or trade any personal information.
Data Analysis
We use analytics and security tools such as:
Google Analytics
Microsoft Clarity
Security tools (Cloudflare, application firewall, anti-bot filters)
These tools help us to:
Understand how our site is used
Detect anomalies and suspicious activity
Improving performance and security
The data we analyze is anonymized whenever possible.
Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with our legal, accounting, or tax obligations. Once these purposes have been fulfilled, your information is securely destroyed or anonymized.
Complaint to the Commission d’accès à l’information
If you believe your rights have not been respected, you may file a complaint with the Commission d’accès à l’information du Québec (CAI), at cai.gouv.qc.ca, after contacting us first.
Updates to This Policy
This policy may be updated periodically to reflect our practices or applicable legal requirements. Last updated: July 17, 2026.