Co-managed IT for SMBs in Quebec
Already have someone handling IT in-house? Co-managed IT lets your team stay in control while OKTO Solutions fills the expertise gaps, absorbs the overflow and secures the environment.
Your team keeps control, we fill the gaps
Co-managed IT is not a replacement, it's a partnership. Your in-house person knows your business; we bring the tools, the specialists and the coverage that one person alone can't provide.
You decide where the dividing line falls: what your team keeps, what we take on. It can change over time.
Plenty of SMBs have one overloaded technician or IT manager working alone, with no backup and no specialists behind them. Co-managed IT fixes exactly that: your person stays in the role and gains a full team behind them.
We define together who does what: who answers users, who manages the servers, who handles security and projects. No grey areas, no overlap.
Co-managed IT fits SMBs that already have one or two people in IT but run short on time, deep expertise or coverage. Your team stops fighting fires and focuses on what matters to the business.
If you have no IT staff in-house, fully managed services are the simpler route: we take care of everything. Co-managed IT is there for companies that want to keep expertise in-house.
Your access, your decisions and your priorities stay with you. We work in your tools or in ours, whichever serves you best, and everything is documented and transparent.
Frequently asked questions about co-managed IT
It's a model where OKTO Solutions works with your in-house IT staff instead of replacing them. You keep control and internal expertise, and we fill what's missing: specialists, tools, coverage and escalation.
No, it's the opposite. Co-managed IT exists to back up the person you already have: they keep their role and gain a team, professional-grade tools and someone to cover for them.
We draw a clear dividing line together at the start: what your team keeps, what we take on. It gets documented, and it can change as your needs do.
Either one works. We can work inside your existing tools or give you access to ours (monitoring, ticketing, documentation), whichever serves you better.
We provide coverage during vacations, time off and departures. Your operations no longer hang on one person.
Yes. Plenty of companies start with co-managed IT and move to fully managed services when their in-house resource leaves or changes roles. The switch happens without disruption.
Strengthen your IT team
We assess your current setup free of charge and propose a clear split of responsibilities. No obligation.