Our office
IT services in Trois-Rivières, the city OKTO calls home
OKTO Solutions works out of 994 boulevard du Saint-Maurice, suite 2. It is our only office in Quebec, and it is here. Businesses, professional firms and non-profits in Trois-Rivières deal with a team that lives in the same city they do, and that can get in the car when the phone rings for a real outage.
OKTO Solutions provides managed IT services, user support, cybersecurity, Microsoft 365 and cloud migration to businesses in Trois-Rivières from its office at 994 boulevard du Saint-Maurice. Support is delivered over the network, Monday to Friday from 8 a.m. to 5 p.m., and trips within the metropolitan area start from that office.
Migration planKickoff meetings happen at the office on boulevard du Saint-Maurice or at your place, whichever you prefer.
- New workstations staged, patched and encrypted at the office before delivery
- Replacement equipment kept on hand for clients in the metropolitan area
On the ground
What changes when your provider has a storefront here
OKTO Solutions has one address in Quebec, and it is in Trois-Rivières. That stops being a detail the day a switch dies at 2 p.m. The technician heading out is not facing two hours of highway driving: Cap-de-la-Madeleine, Trois-Rivières-Ouest, Sainte-Marthe-du-Cap and Pointe-du-Lac are minutes from the office. That is the concrete difference between a provider based in the city and one that passes through now and then.
The rest of the time, the work looks like it does anywhere else: we take control of the workstation while the employee stays on the line, and the problem is fixed before a technician would have finished parking. Driving out is reserved for what needs hands and parts.
- Office open Monday to Friday, 8 a.m. to 5 p.m., at 994 boulevard du Saint-Maurice, suite 2
- One number that reaches a technician from here, 450 231-3836
The job of the moment
Do you still need a server in the closet in Trois-Rivières?
It is the question that comes up most often in our local meetings, and the answer is not the same for an accounting firm near Des Forges and for a shop in the Carrefour 40-55 park.
Plenty of businesses in the region are still carrying a tower installed between 2016 and 2019, bought to host shared files and an accounting package. It still runs. The problem is not that it breaks down, it is what happens the day it does: the drive is out of warranty, the operating system no longer gets patches, the local backup sits on a disk plugged in beside the machine, and the person who set all of it up has left the company. A business in that spot is not carrying a risk of downtime, it is carrying a risk of a full stop. So we start by measuring, never by selling a migration.
| Your situation | What we usually recommend | Why |
|---|---|---|
| Shared files and email, no in-house application | Microsoft 365 and SharePoint, server retired | No more hardware to replace, access from anywhere, backup of cloud data included |
| Accounting or management software hosted locally | A virtual machine in Azure, Canadian region | The software stays the same, the hardware disappears, recovery can actually be tested |
| Production software wired to shop floor controllers | Local server modernized and isolated | Latency and the link to floor equipment leave no room for the cloud |
| Two sites joined by a slow link | A mixed approach, one local copy and one off-site copy | Recovery runs off the local copy, protection stays outside the walls |
The local fabric
The environments we run into most in Trois-Rivières
Trois-Rivières has more than 141,300 residents and a labour force of close to 81,000, which makes it the ninth largest city in Quebec according to the City’s socioeconomic profile. The Carrefour 40-55 technology park, where highways 40 and 55 meet, brings together some thirty companies and more than 2,500 jobs, seven minutes from the port.
Manufacturing shops
Workstations on the floor, controllers, production software frozen on one specific version. Updates get planned around the shifts, not against them.
Pulp, paper and processing
The city’s industrial heritage is still active, with mixed environments where office computing sits next to production equipment.
Aerospace and electronics
Demanding prime contractors, real documentation requirements, and design workstations that need actual horsepower.
Port and airport logistics
Handheld terminals, barcode scanners and network links worth watching closely: when the network drops, shipping stops.
Health, education and non-profits
Around UQTR and the CEGEP sit clinics, community organizations and associations with personal information to protect.
Downtown firms and retailers
Accountants, notaries, land surveyors and professional practices on Des Forges and Notre-Dame. Little hardware, plenty of sensitive data.
Day to day
What a normal week with us looks like
- An employee is stuck. They call or write, and the request becomes a tracked ticket. A technician takes control of the workstation, fixes the problem or escalates it to a level 2 or level 3 specialist.
- Monitoring runs in the background. It flags a disk filling up, a backup that failed or a service that dropped, before any of it becomes an outage for the team.
- Patches go out on a schedule agreed with you, taking production shifts into account where there are any.
- Microsoft 365 is kept in order: accounts created and removed, shared mailboxes, SharePoint and OneDrive permissions, security settings.
- Backups are verified, and the Standard and Complet plans add documented restore tests with their dates.
- A visit gets scheduled when physical work is left over: a workstation to swap, an access point to move, a rack to put back in order.
A machine shop does not have the same emergencies as an accounting firm. The first cannot afford an update mid-shift, the second cannot afford a client file leaking. We adapt the policies, not the other way around.
Our services here
What we take on in Trois-Rivières
A business with a dozen workstations is exactly the size we take on end to end. The ones that already have a technician in house keep us for level 2 and 3 escalation, security and vacation coverage.
Security patches go out by policy, not by whoever remembers to click the button.
Questions and answers
Common questions about Trois-Rivières
Does OKTO really have an office in Trois-Rivières?
How long before a technician gets to us in Trois-Rivières?
Can I keep my server instead of moving everything to the cloud?
Do you work with manufacturers in the region?
Who answers when we call 450 231-3836?
What happens outside business hours?
Do you also cover Bécancour, Shawinigan and Louiseville?
Can you take over a fleet managed by another Trois-Rivières provider?
Drop by the office or give us a call
We start by looking at what you already have: workstations, servers, backups, Microsoft 365 accounts. You leave with a picture of your fleet and a written recommendation.