Get in touch
Contact our IT experts in Trois-Rivières
Contact our team to discuss your IT needs in Trois-Rivières and anywhere in Quebec. Our experts can help with managed IT services, cybersecurity, Microsoft 365, vCIO, custom application development and artificial intelligence integration. The first meeting comes with no obligation.
OKTO Solutions can be reached at 450 231-3836, by email at info@oktosolutions.ca or through the form on this page, Monday to Friday from 8 a.m. to 5 p.m. The office is at 994 boulevard du Saint-Maurice, Suite 2, in Trois-Rivières. Clients on the Complet plan have an emergency line open 24/7.
Three paths
What is the best way to reach us?
It depends on how urgent it is. A server that stopped answering gets sorted out over the phone. Thinking through the replacement of your device fleet starts better in writing, with the whole context in front of us.
Phone
For an outage, an emergency or a question that gets settled in three minutes. You talk to someone who can look at it right away.
Monday to Friday, 8 a.m. to 5 p.m. Emergencies 24/7 on the Complet plan.
For sending a proposal to review, a screenshot, an invoice from another provider or the list of your workstations.
Mailbox watched during business hours.
Form
For a complete request: number of workstations, subject, context. It is the path that gets you the most precise answer on the first try.
About two minutes to fill out.
Write to us
Tell us where things are going wrong
The more precise the context, the more precise the answer. The number of workstations and the subject are already enough to route your request to the right person.
What follows
What happens after you hit send?
No automated chain of reminders. A real person reads the request and answers it.
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The request is read and sorted
Someone on the team reads it and decides whether it is a repair, a project or a commercial request.
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You get a reply with a name on it
No generic acknowledgement. The person who answers gives their name and asks for whatever is still missing.
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A twenty-minute call gets booked
Enough to understand your environment and tell you plainly whether OKTO is the right partner for your situation.
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You receive a written picture
What works, what should be corrected, and in what order. With no obligation to sign anything.
| Channel | When to use it | Handling |
|---|---|---|
| Phone | Outage, emergency, short question | Immediate during business hours |
| Client portal | Support request from a current client | Based on the priority set on the ticket |
| Form and email | Project, quote, general question | Same business day |
| Emergency line | After-hours incident, Complet plan | 24 hours a day, 7 days a week |
For a security incident in progress, call rather than write. An hour lost waiting on a written reply, in a ransomware case, gets expensive. See also our managed cybersecurity service.
Already a client
Opening a support ticket
If your company is already under contract with OKTO, call 450 231-3836 rather than writing through the form on this page. Your request is picked up right away, time stamped and followed to closure, and the technician sees your contract and the history of your calls.
The public form, on the other hand, lands in a general mailbox. That is slower for a support request, and your contract data is not attached to it.
Looking for a technician closer to you? See our pages on IT services in Trois-Rivières and IT services in Montreal, or the full list of regions we serve.
Where to find us
The office is in Trois-Rivières, on boulevard du Saint-Maurice
The office sits at 994 boulevard du Saint-Maurice, Suite 2, in the business district of Trois-Rivières, a few minutes from downtown and the bridges. Parking is accessible from boulevard du Saint-Maurice. Visits are by appointment: the technical team is often out on client sites during the day.
OKTO Solutions Inc.
994 boulevard du Saint-Maurice, Suite 2
Trois-Rivières, Quebec G9A 3R3
450 231-3836
info@oktosolutions.ca
Business hours
Monday to Friday, 8 a.m. to 5 p.m.
Emergencies 24/7 on the Complet plan
Other reasons to write
An application, an invoice, a compliance question
Not every request has to go through the form. Three of them have their own path, and taking it saves you a forwarded email.
An application
Unsolicited applications go through the careers page. You will find the open roles there, how the team works and what gets looked at in a file.
See the careers pageAn invoice or an administrative question
Administrative questions and invoices go to info@oktosolutions.ca. Include the invoice number or the period involved and it gets settled on the first try.
Write to info@oktosolutions.caYour personal information
For requests about the protection of personal information, the steps are set out in the privacy policy: who is responsible, what to send and how long the answer takes.
Read the privacy policyIf your question is about your own obligations rather than ours, the page on Law 25 compliance explains what Quebec’s Law 25 asks of an SMB, register and designated officer included.
Questions and answers
Frequently asked questions before you write to us
How do I reach OKTO Solutions quickly?
What is your response time?
Is the first meeting free?
How does a current client open a support ticket?
Do you serve companies outside Trois-Rivières?
Twenty minutes, and you will know where you stand
We look at your device fleet, your backups and your Microsoft 365, then tell you what should change. Even if you stay with your current provider.