FAQ on IT services for SMBs in Trois-Rivières
FAQ on IT services for SMBs in Trois-Rivières. Learn how OKTO Solutions supports SMBs with Microsoft 365, cybersecurity, and IT support.
General questions
OKTO Solutions is an IT services company based in Trois-Rivières, in the Mauricie region. We support SMBs across Quebec as a complete IT partner: management, security, development and artificial intelligence.
Four main areas: managed and co-managed IT services (support, monitoring, Microsoft 365, cloud), cybersecurity, custom application and web development, plus artificial intelligence integration and automation.
SMBs in every industry, with or without an in-house IT team. For some, we act as their complete IT department. For others, we reinforce the team already in place (co-managed IT).
Our office is in Trois-Rivières and we serve all of Mauricie, plus SMBs across Quebec: Quebec City, Montreal, Laval, the South Shore and beyond, remotely and on site.
Yes. The first consultation is free: we assess your needs and suggest concrete next steps, with no obligation. Call 450-231-3836 or write to info@oktosolutions.ca.
One partner for IT, security, development and AI. A human, proactive approach: we prevent problems instead of just fixing them, and we align technology with your business goals.
Plans and pricing
Three monthly plans that scale with you: Base (essential protection and monitoring), Standard (user support and active maintenance) and Complete (advanced cybersecurity, 24/7 emergency support, guaranteed SLA and IT master plan).
An optional proactive module with three levels (Essential, Standard, Strategic): IT master plan, roadmap, strategy meetings, budget planning and phishing simulations.
Yes. We offer blocks of 10, 20 or 50 hours as well as one-off interventions, which work well for targeted needs or specific projects.
Every business is different. After a short free consultation, we put together a clear quote that fits your real needs, without overbuilding.
Yes. Plans are billed per workstation or server and adjust to your reality: you move up a level or add modules as your business grows.
Managed IT services and support
Complete coverage of your IT environment: user support, proactive 24/7 monitoring, workstation and server maintenance, Microsoft 365 and cloud management, verified backups and monthly reports.
By phone, email or client portal. Most requests are resolved quickly and remotely, and we come on site when the job calls for it. Support is available in French and English.
Yes, with the Complete plan: an emergency channel available at all times for critical outages, with response times guaranteed by SLA.
No. Our local team handles your requests. You talk to people who know your environment, not to an anonymous call center.
A structured 90-day process: discovery and audit (weeks 1 to 3), rollout of tools and security (weeks 3 to 8), then a strategic review and IT master plan (weeks 8 to 12).
Yes, from end to end: deployment, migration, security hardening (MFA, conditional access), Teams, SharePoint, OneDrive, Copilot, plus migrating and managing infrastructure in Microsoft Azure.
Your data and your access belong to you. We hand over the full documentation and ensure an orderly transition, with no vendor lock-in.
Co-Managed IT Services
A partnership with your in-house IT team: we add our tools, our processes and our expertise (security, cloud, projects) while your team keeps doing what it does best.
Yes, the agreement is modular: infrastructure only, cybersecurity, second-level support or overflow, based on your internal strengths and your priorities.
Remote monitoring and management (RMM), endpoint protection (EDR/MDR), backup management, centralized documentation and a ticket portal shared with your team.
We set the standards together (MFA, patching, backups, monitoring) and we share the visibility: your team keeps control, we bring the coverage and the expertise.
The agreement adjusts: we can widen or narrow the coverage, move to fully managed IT or go back to co-managed IT, at the pace of your growth.
Cybersecurity
With several layers: endpoint and server protection (EDR and MDR), multi-factor authentication, firewall and DNS filtering, verified backups, continuous monitoring and employee training.
Yes. We assess your posture, put the policies and controls in place (access management, logging, incident response plan) and document everything for your compliance.
Yes, as a yearly program: realistic simulated attacks test how your teams react, followed by targeted training for anyone who needs it.
We isolate the threat, assess the impact and restore your systems from clean, tested backups, then we tighten security so it does not happen again. That is why verified backups are non-negotiable.
Yes. Insurers require specific controls (MFA, EDR, offsite backups, a recovery plan): we put them in place and provide the documentation their questionnaires ask for.
Yes: MFA for everyone, conditional access, protection against phishing and account compromise, and a separate backup of your email, files and Teams.
Application development and artificial intelligence
Custom web, mobile and internal applications: client portals, dashboards, management tools and integrations with the systems you already run (ERP, CRM, Microsoft 365).
Yes. We build professional websites and web platforms that are fast and secure, designed for the reality of Quebec SMBs.
Respond to customers faster (agents and chatbots), process documents without manual data entry, find information buried in your emails and files, and automate repetitive tasks with n8n workflows.
Yes. Confidentiality comes first: solutions built around your data, hosted securely in Quebec or in the cloud of your choice, with controlled access.
From idea to production: needs analysis, prototype, iterative development, testing, then hosting and ongoing support from the same local team that already knows your IT.
Yes. We take over and modernize aging applications to improve performance, security and scalability, without rebuilding everything when that isn't necessary.
IT projects and digital transformation
Cloud migrations, infrastructure and server modernization, Microsoft 365 deployments, IP telephony, virtualization, and rollouts of collaboration tools, ERP and CRM.
Yes. Every project has a single lead who plans it, coordinates it and keeps you informed, with a clear schedule and milestones.
Yes. Higher-risk work (migrations, cutovers) is scheduled in the evening or on weekends so your operations never stop.
Upfront analysis, a rollback plan, testing before cutover and steady communication. You always know where the project stands and what comes next.