Our plans
OKTO Solutions helps Quebec businesses manage, secure and modernize their IT environment. Three monthly packages cover the day-to-day work, from monitoring and backup all the way to full coverage with advanced cybersecurity and a guaranteed service level. Proactive modules, a bank of hours or one-off hours can be added on top when your situation calls for it.
OKTO Solutions offers three monthly managed IT plans, billed per workstation or per server: Base for monitoring and protection, Standard for user support and maintenance, Complet for advanced cybersecurity and service guarantees. Each level includes everything in the one below it. The amount depends on the number of devices covered.
The three plans
A managed IT plan replaces the hourly invoice with a monthly amount you know in advance. The Base plan watches your fleet, protects the endpoints and backs up your data, without user support. The Standard plan adds the support line and regular upkeep of the machines. The Complet plan adds advanced cybersecurity, an emergency service around the clock, response times guaranteed in the agreement and a master plan for the next three years. All three are billed per managed workstation or server, never per user, and each level contains the whole of the one before it.
Plan
Baseline protection and monitoring, for the organization that wants a safety net without a user support line.
User support not included
Get the Base plan quotedMost chosen
For the organization that wants structured support and proactive management of its environment.
Everything in the Base plan, plus:
Plan
Full coverage, advanced cybersecurity and service guarantees written into the agreement.
Everything in the Standard plan, plus:
Comparison
What each level covers, item by item. Swipe the table sideways on a phone.
| What is included | Base | Standard | Complet |
|---|---|---|---|
| Monitoring and security | |||
| Proactive 24/7 monitoring (RMM) | Included | Included | Included |
| Baseline endpoint defence (EDR) | Included | Included | Included |
| Advanced cybersecurity (MDR and SIEM) | No | No | Included |
| Vulnerability management and detection | No | No | Included |
| Support and maintenance | |||
| User support | No | Included | Included |
| Maintenance of workstations and servers | No | Included | Included |
| 24/7 emergency service | No | No | Included |
| Guaranteed SLA | No | No | Included |
| Backup and continuity | |||
| Essential cloud backup | Included | Included | Included |
| Verified backup (tested twice a year) | No | Included | Included |
| Reporting and governance | |||
| Monthly report | Automated | Detailed | Detailed |
| Client knowledge base | Included | Included | Included |
| Quarterly operational review | No | Included | Included |
| IT master plan with a roadmap | No | No | Included |
| Continuous improvement of the environment | No | No | Included |
| Billing | |||
| Billing unit | Per workstation or server | Per workstation or server | Per workstation or server |
What is monitored, maintained and fixed behind each of those lines is spelled out on the managed IT services page. To understand what moves the number from one SMB to the next, see how a quote is built.
Optional module
The plan handles the day-to-day: monitoring, protection, support, backups. The vCIO module handles the rest, the part that always gets pushed to next year. A virtual CIO steps back from your environment, writes a master plan, maps out the technology budget and sits with you when it is time to decide between replacing a server and moving into the cloud. That is strategy, not troubleshooting.
The module is priced per managed workstation or server, with a minimum of ten units. It comes in three levels.
Without a monthly plan
Not every SMB is ready for a monthly commitment, and that is fine. A one-off intervention settles an isolated need: a server that refuses to boot, a mailbox migration, an employee who left with their access still live. For something that keeps coming back, a bank of prepaid hours costs less per hour, gives you service priority and makes the spending predictable. The discount grows with the size of the block. Past about five hours of planned work, the bank is almost always the better call.
Getting started
Ninety structured days, from the first inventory through to the first strategic review. Nobody enjoys signing a contract without knowing what comes next.
We inventory the workstations, the servers, the licences and the access rights. We document what exists, including what has been sitting there for years. Anything urgent found during this phase, an expired antivirus or a backup failing quietly, gets fixed right away.
Monitoring goes on every machine, endpoint protection gets set up, backups are configured and a first test restore is run. This is also when missing patches get applied and Microsoft 365 access is tightened.
We sit down with you and lay out the real state of your environment, what has been fixed, what is left and the order to tackle it in. For clients on the Complet plan or the vCIO module, that meeting is where the master plan and the roadmap come from.
Choosing
Size matters, but less than what you already have in place. A company of eight people holding sensitive data sometimes needs the Complet plan, while a company of forty with a technician in-house does perfectly well on Base.
The Base plan adds the monitoring, endpoint protection and backup that your internal person has no time to keep current. They keep the user support. If you want to give them real reinforcement instead, look at co-managed IT.
That is most SMBs of five to fifty employees. The Standard plan becomes your IT department: somebody answers when things stall, the machines get maintained and the backups are tested, not just scheduled.
Health records, personal information, client data covered by contract. The Complet plan adds advanced detection, vulnerability management and around-the-clock emergency service. It is also the level that helps most with Law 25 compliance and with cyber insurance questionnaires.
Questions and answers
A twenty-minute call is enough to count your workstations, see what is already there and hand you a written amount. If the Base plan is enough, we will say so, even though Complet pays us more.
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OKTO Solutions Plan configurator