Coverage

Where we work across Quebec

One office, in Trois-Rivières. Coverage that runs from Louiseville to Brossard, taking in Quebec City and the island of Montreal along the way. Here are the real distances, the real drive times, and the exact line between what the network handles and what needs a truck.

Tell us about your setup See our plans

OKTO Solutions serves small and mid-sized businesses across Quebec from a single office in Trois-Rivières. Day-to-day work is handled remotely, which covers the large majority of requests. On-site visits are scheduled and reserved for hardware: cabling, servers, wireless access points, office fit-outs and physical inventory.

Work orders · Métal Rivard

Work orders+ New

RequestQuoteShop floorDelivered

WO-2418Aluminum railing

WO-2419 · Stair railWO-2415 · Door frameWO-2410 · Shelf bracket

Work order details

CustomerConstructions Béliveau

PartRailing, 42 in

Quantity24 units

DueMay 12

Your own shop rules

Weld inspection done

Delivery slip signed by the customer

Shop notes

JT Julie, welding14:52Welding done, ready for paint on Thursday morning.

MR Marc, shipping15:40Truck booked for Friday, customer told by phone.

Sent to your accounting system

Fifteen territories

The regions we cover, one by one

Each territory has its own page, with its local economy, its distances and the questions that come up there. A law firm in the Capitale-Nationale and a distribution centre in Montérégie do not bring us the same problems, so they do not get the same page.

Trois-Rivières

Mauricie Our office

OKTO’s only address in Quebec. Manufacturing shops, professional firms, the port and the downtown core.

Mauricie

Mauricie 23 to 166 km

Shawinigan, Bécancour, Louiseville, Saint-Tite and La Tuque. Municipalities, forestry, agri-food.

Quebec City

Capitale-Nationale 129 km

Insurance, professional services, and suppliers to ministries and public bodies.

Montreal

Greater Montreal 141 km

Service firms, agencies, practices and retailers. Almost everything already lives in Microsoft 365.

Laval

Laval 138 km

Life sciences, distribution, private clinics and consulting firms.

South Shore

Montérégie 138 to 155 km

Longueuil, Saint-Lambert, Saint-Bruno. Light manufacturing and services, often spread over several sites.

Brossard

Montérégie 155 km

DIX30 offices, clinics, franchises and hybrid teams that commute on the REM.

Boucherville

Montérégie 138 km

The Edison and Lavoisier industrial parks, distribution, agri-food, life sciences.

Lévis

Chaudière-Appalaches 130 km

Industrial park manufacturers, finance and insurance, industrial innovation.

Longueuil

Montérégie 140 km

Aerospace, transport and manufacturing. Production IT, not office IT.

Saint-Lambert

Montérégie 145 km

Practices, clinics and shops with nobody on staff to run the IT.

Lavaltrie

Lanaudière 80 km

SMBs in the MRC de D’Autray, between Trois-Rivières and the north shore.

Mont-Tremblant

Laurentides 250 km

Lodging, restaurants and seasonal retail, working to the rhythm of the seasons.

Baie-Comeau

Côte-Nord 545 km

Manicouagan, heavy industry and organizations far from any supplier.

Rouyn-Noranda

Abitibi-Témiscamingue 739 km

Mining suppliers and service SMBs, remote first.

What we measured

How long before a technician is at your door?

That question deserves a number rather than a promise. The distances below are road distances, measured from our Trois-Rivières office to the centre of each territory.

Territory	Road distance	Drive time	On-site visit
Trois-Rivières and Cap-de-la-Madeleine	Local	A few minutes	Same day when the outage is holding up a team
Bécancour, Louiseville, Shawinigan	23 to 41 km	25 to 45 minutes	Same day or next day, depending on urgency
Saint-Tite, Sainte-Anne-de-la-Pérade	About 65 km	About 1 hour	Scheduled, work grouped into one trip
La Tuque	166 km	About 2 hours	Booked ahead, a full day on site
Quebec City and Lévis	129 km	Under 2 hours	Scheduled, date set in advance
Laval and Boucherville	138 km	About 2 hours	Scheduled, date set in advance
Montreal	141 km	About 2 hours, longer at rush hour	Scheduled, date set in advance
Brossard and the southern South Shore	155 km	About 2 hours	Scheduled, date set in advance

What we will not promise. A technician standing in your Brossard or Quebec City office within the hour. Nobody can promise that from Trois-Rivières, and a promise that breaks costs the client far more than a model stated plainly on the first call.

The real split

What gets solved remotely, and what needs a visit

A remote session covers the large majority of the daily work in a small business. Our management tools sit on your devices, so a request does not wait for a drive to be dealt with. The truck comes out when the problem is physical, and only then.

Over the network, right away

Slow workstation, an application crashing, a print job that never comes out
Locked account, password resets, an employee arriving or leaving
Microsoft 365: shared mailboxes, SharePoint and OneDrive permissions, sharing rules
Security patches, managed antivirus, encryption on laptops
Monitoring of servers, backups and network links
Compromised account, phishing, a lost device to lock down
Restoring files, mailboxes or a virtual machine

On site, scheduled

Cabling, patch panels, switches, wireless access points
Standing up or decommissioning a physical server
Opening, moving or closing an office
Wireless coverage for a warehouse, a shop floor or a store
Replacing workstations in batches and taking physical inventory
Auditing a server room, listing equipment that is past its end of life
The yearly planning meeting with management

How the call gets made

How we decide to get in the car

A trip costs two hours of highway driving and half a day of availability. We do not trigger one to restart a service. We trigger one when being there changes the outcome, and while we are in the building we clear the list of small jobs that have been sitting around: the workstation due for replacement, the badly placed access point, the old switch running hot, the patch panel nobody ever labelled.

The request comes in and a technician takes control of the device right away.
The diagnosis settles it: software, configuration or hardware.
If it is physical, we confirm a date and a realistic arrival time.
The visit list fills up with your pending small jobs.
The written summary goes to you, with what is left to do and when.

The monitoring console sees every one of your sites, whatever city they sit in.

For the far territories, work is grouped. Rather than three round trips in three weeks, one planned and announced visit, with a task list built with you. Replacement equipment leaves Trois-Rivières ready to go: patched, encrypted, joined to your directory. All that is left is plugging it in.

Where to start, whatever your region

The service pages spell out the exact scope of each mandate. The regional pages explain how it gets delivered where you are.

Managed IT services

Full ownership of the fleet, from workstations to servers.

IT support

A team that answers when an employee is stuck.

Managed cybersecurity

Detection, incident response and account security.

Backup and disaster recovery

Restores that were tested, not just scheduled.

Law 25 compliance

Our plans

Base, Standard and Complet, and what sets them apart.

Questions and answers

Common questions about our coverage

Does OKTO have an office outside Trois-Rivières?

No. OKTO Solutions has a single address, in Trois-Rivières, at 994 boulevard du Saint-Maurice, suite 2. The other cities are served territories: daily work happens over the network and site visits are scheduled. No satellite address, no technician posted anywhere else.

How much gets resolved without anyone driving out?

The large majority of it. A slow workstation, a locked account, an Outlook mailbox that refuses to sync, a server that needs a clean restart, a file restore: all of that runs through a remote session while the person stays on the line. Driving out is for hardware, not software.

When do you actually come on site?

When hands on equipment are required: cabling, a switch, a wireless access point, standing up or removing a server, fitting out a new office, a physical inventory, replacing a batch of workstations. We also come out for the yearly planning meeting with management.

Do you publish an on-site response time?

In the Trois-Rivières area, yes: the technician leaves from the office and is at your door in minutes. Elsewhere, no. We do not advertise a time we have not measured. What you get instead is a confirmed arrival time once the visit is booked.

My city is not on your list. Am I excluded?

No. The list reflects the cities we have written a page for, not the limits of the service. OKTO serves Quebec. Send us your address and your constraints, and we will tell you plainly whether our model suits you or whether a provider closer to you would serve you better.

Does the service cost more because I am far from Trois-Rivières?

Managed service does not vary with distance: it is delivered over the network the same way everywhere. What changes is how site visits are planned, and we group them so nobody pays for pointless round trips. Travel is discussed before the work, never after.

How do you handle a company spread across several cities?

Every site is monitored from the same console, under the same security policies and the same response times. No location is treated as the secondary one. That is the quiet advantage of a provider that is not next door to any of your offices: there is no favourite site.

Tell us where you are

Give us your city, your number of workstations and what is grinding right now. You get back a picture of your fleet and an order of priority, with no commitment.

Book a check-up