Coverage
Where we work across Quebec
One office, in Trois-Rivières. Coverage that runs from Louiseville to Brossard, taking in Quebec City and the island of Montreal along the way. Here are the real distances, the real drive times, and the exact line between what the network handles and what needs a truck.
OKTO Solutions serves small and mid-sized businesses across Quebec from a single office in Trois-Rivières. Day-to-day work is handled remotely, which covers the large majority of requests. On-site visits are scheduled and reserved for hardware: cabling, servers, wireless access points, office fit-outs and physical inventory.
Sixty-six territories
The regions we cover, one by one
Each territory has its own page, with its local economy, its distances and the questions that come up there. A law firm in the Capitale-Nationale and a distribution centre in Montérégie do not bring us the same problems, so they do not get the same page.
Trois-Rivières
Mauricie Our office
OKTO’s only address in Quebec. Manufacturing shops, professional firms, the port and the downtown core.
Mauricie
Mauricie 23 to 166 km
Shawinigan, Bécancour, Louiseville, Saint-Tite and La Tuque. Municipalities, forestry, agri-food.
Quebec City
Capitale-Nationale 129 km
Insurance, professional services, and suppliers to ministries and public bodies.
Montreal
Greater Montreal 141 km
Service firms, agencies, practices and retailers. Almost everything already lives in Microsoft 365.
Laval
Laval 138 km
Life sciences, distribution, private clinics and consulting firms.
South Shore
Montérégie 138 to 155 km
Longueuil, Saint-Lambert, Saint-Bruno. Light manufacturing and services, often spread over several sites.
Brossard
Montérégie 155 km
DIX30 offices, clinics, franchises and hybrid teams that commute on the REM.
Boucherville
Montérégie 138 km
The Edison and Lavoisier industrial parks, distribution, agri-food, life sciences.
Lévis
Chaudière-Appalaches 130 km
Industrial park manufacturers, finance and insurance, industrial innovation.
Longueuil
Montérégie 140 km
Aerospace, transport and manufacturing. Production IT, not office IT.
Saint-Lambert
Montérégie 145 km
Practices, clinics and shops with nobody on staff to run the IT.
Lavaltrie
Lanaudière 80 km
SMBs in the MRC de D’Autray, between Trois-Rivières and the north shore.
Mont-Tremblant
Laurentides 250 km
Lodging, restaurants and seasonal retail, working to the rhythm of the seasons.
Baie-Comeau
Côte-Nord 545 km
Manicouagan, heavy industry and organizations far from any supplier.
Rouyn-Noranda
Abitibi-Témiscamingue 739 km
Mining suppliers and service SMBs, remote first.
Shawinigan
Mauricie 41 km
Office and shop floor in the same business, on-site visits that are easy to schedule.
Bécancour
Centre-du-Québec 23 km
Industrial park subcontractors and suppliers, security questionnaires from prime contractors.
Nicolet
Centre-du-Québec 26 km
Small organizations of 5 to 15 workstations with no in-house IT lead.
Drummondville
Centre-du-Québec 69 km
Manufacturing and distribution: ransomware, production downtime, tested backups.
Victoriaville
Centre-du-Québec 69 km
A cybersecurity audit as the starting point, then a prioritized plan.
Sherbrooke
Estrie 151 km
Microsoft 365 set up properly for a team supported remotely.
Saint-Hyacinthe
Montérégie 113 km
Business continuity: backup, recovery and restore tests.
Joliette
Lanaudière 88 km
Switching IT providers with no service interruption.
Gatineau
Outaouais 315 km
Fully remote service in French and English, plus automation.
Louiseville
Mauricie 36 km
Employee arrivals and departures: device ready, accounts opened, access removed.
Repentigny
Lanaudière 109 km
Email protection against phishing and CEO fraud.
Terrebonne
Lanaudière 124 km
Co-managed IT: backup for the IT person already on staff.
Saint-Jérôme
Laurentides 164 km
Three-year IT plan and a predictable budget.
Granby
Estrie 137 km
From the aging office server to the cloud, in stages.
Saint-Jean-sur-Richelieu
Montérégie 180 km
Law 25: the technical measures that support compliance.
Saguenay
Saguenay-Lac-Saint-Jean 331 km
What drives the cost of managed IT, delivered fully remotely.
Rimouski
Bas-Saint-Laurent 426 km
Microsoft 365 Copilot: getting data and access ready first.
Mirabel
Laurentides 156 km
An outsourced IT department, without hiring.
La Tuque
Mauricie 166 km
Remote site: almost everything handled remotely, full-day visits planned ahead.
Saint-Tite
Mauricie 65 km
Replacing workstations before they fail, with the budget spread out.
Maskinongé
Mauricie 36 km
Passwords and shared access in a small business.
Donnacona
Capitale-Nationale 87 km
Secure remote work: file access and encrypted laptops.
Pont-Rouge
Capitale-Nationale 93 km
Microsoft 365 backup, beyond the recycle bin.
Saint-Raymond
Capitale-Nationale 95 km
How a managed IT quote is built.
Saint-Augustin-de-Desmaures
Capitale-Nationale 109 km
Custom applications and AI applied to a business process.
L’Ancienne-Lorette
Capitale-Nationale 124 km
Choosing a plan: Base, Standard or Complet.
Thetford Mines
Chaudière-Appalaches 139 km
Patches and updates without interrupting work.
Saint-Georges
Chaudière-Appalaches 216 km
Microsoft 365 licensing: the right licence, no unused accounts.
Saint-Bruno-de-Montarville
Montérégie 148 km
vCIO: a strategic contact for management.
Sorel-Tracy
Montérégie 70 km
Employee awareness and phishing simulations.
Varennes
Montérégie 147 km
Where your data lives: hosting in Canada.
Sainte-Julie
Montérégie 145 km
Employee support, from request to resolution.
Beloeil
Montérégie 138 km
The company website: build, speed, upkeep.
Mont-Saint-Hilaire
Montérégie 136 km
Migration to Microsoft 365, in stages.
Chambly
Montérégie 160 km
Inventory and documentation of the fleet, before anything else.
La Prairie
Montérégie 155 km
Service hours and the emergency line, by plan.
Candiac
Montérégie 162 km
The first assessment: putting a fleet back in order by priority.
Châteauguay
Montérégie 165 km
Understanding and controlling the cloud bill.
Berthierville
Lanaudière 64 km
A partner rather than a vendor.
L’Assomption
Lanaudière 100 km
Answering the cyber insurance questionnaire with evidence.
Mascouche
Lanaudière 123 km
A single point of contact for all your IT.
Blainville
Laurentides 148 km
The service level agreement: what must be in writing.
Saint-Eustache
Laurentides 151 km
Opening or moving an office, ready on day one.
Plessisville
Centre-du-Québec 90 km
What the client sees: tickets, portal and documentation.
Princeville
Centre-du-Québec 81 km
When do-it-yourself IT is no longer enough.
Centre-du-Québec
Region 23 to 90 km
Bécancour, Nicolet, Drummondville, Victoriaville, Plessisville and Princeville.
Lanaudière
Region 64 to 124 km
Berthierville, Lavaltrie, Joliette, L’Assomption, Repentigny, Mascouche and Terrebonne.
Laurentians
Region 148 to 250 km
Blainville, Saint-Eustache, Mirabel, Saint-Jérôme and Mont-Tremblant.
Eastern Townships
Region 137 to 151 km
Sherbrooke and Granby, supported remotely.
Montérégie
Region 70 to 180 km
From Sorel-Tracy to Châteauguay: South Shore, Richelieu Valley and Roussillon.
Capitale-Nationale
Region 87 to 129 km
Quebec City, Portneuf, Saint-Augustin-de-Desmaures and L’Ancienne-Lorette.
What we measured
How long before a technician is at your door?
That question deserves a number rather than a promise. The distances below are road distances, measured from our Trois-Rivières office to the centre of each territory.
| Territory | Road distance | Drive time | On-site visit |
|---|---|---|---|
| Trois-Rivières and Cap-de-la-Madeleine | Local | A few minutes | Same day when the outage is holding up a team |
| Bécancour, Louiseville, Shawinigan | 23 to 41 km | 25 to 45 minutes | Same day or next day, depending on urgency |
| Saint-Tite, Sainte-Anne-de-la-Pérade | About 65 km | About 1 hour | Scheduled, work grouped into one trip |
| La Tuque | 166 km | About 2 hours | Booked ahead, a full day on site |
| Quebec City and Lévis | 129 km | Under 2 hours | Scheduled, date set in advance |
| Laval and Boucherville | 138 km | About 2 hours | Scheduled, date set in advance |
| Montreal | 141 km | About 2 hours, longer at rush hour | Scheduled, date set in advance |
| Brossard and the southern South Shore | 155 km | About 2 hours | Scheduled, date set in advance |
The real split
What gets solved remotely, and what needs a visit
A remote session covers the large majority of the daily work in a small business. Our management tools sit on your devices, so a request does not wait for a drive to be dealt with. The truck comes out when the problem is physical, and only then.
Over the network, right away
- Slow workstation, an application crashing, a print job that never comes out
- Locked account, password resets, an employee arriving or leaving
- Microsoft 365: shared mailboxes, SharePoint and OneDrive permissions, sharing rules
- Security patches, managed antivirus, encryption on laptops
- Monitoring of servers, backups and network links
- Compromised account, phishing, a lost device to lock down
- Restoring files, mailboxes or a virtual machine
On site, scheduled
- Cabling, patch panels, switches, wireless access points
- Standing up or decommissioning a physical server
- Opening, moving or closing an office
- Wireless coverage for a warehouse, a shop floor or a store
- Replacing workstations in batches and taking physical inventory
- Auditing a server room, listing equipment that is past its end of life
- The yearly planning meeting with management
How the call gets made
How we decide to get in the car
A trip costs two hours of highway driving and half a day of availability. We do not trigger one to restart a service. We trigger one when being there changes the outcome, and while we are in the building we clear the list of small jobs that have been sitting around: the workstation due for replacement, the badly placed access point, the old switch running hot, the patch panel nobody ever labelled.
- The request comes in and a technician takes control of the device right away.
- The diagnosis settles it: software, configuration or hardware.
- If it is physical, we confirm a date and a realistic arrival time.
- The visit list fills up with your pending small jobs.
- The written summary goes to you, with what is left to do and when.
The monitoring console sees every one of your sites, whatever city they sit in.
For the far territories, work is grouped. Rather than three round trips in three weeks, one planned and announced visit, with a task list built with you. Replacement equipment leaves Trois-Rivières ready to go: patched, encrypted, joined to your directory. All that is left is plugging it in.
Where to start, whatever your region
The service pages spell out the exact scope of each mandate. The regional pages explain how it gets delivered where you are.
Managed IT services
Full ownership of the fleet, from workstations to servers.
IT support
A team that answers when an employee is stuck.
Managed cybersecurity
Detection, incident response and account security.
Backup and disaster recovery
Restores that were tested, not just scheduled.
Law 25 compliance
Register, designated officer, incident handling.
Our plans
Base, Standard and Complet, and what sets them apart.
Questions and answers
Common questions about our coverage
Does OKTO have an office outside Trois-Rivières?
How much gets resolved without anyone driving out?
When do you actually come on site?
Do you publish an on-site response time?
My city is not on your list. Am I excluded?
Does the service cost more because I am far from Trois-Rivières?
How do you handle a company spread across several cities?
Tell us where you are
Give us your city, your number of workstations and what is grinding right now. You get back a picture of your fleet and an order of priority, with no commitment.