IT support for Quebec SMBs
When an IT problem stops your team, every minute counts. OKTO Solutions delivers fast, human, effective support, remotely and on site, so your technology never slows your operations down.
Fast, human and effective support
When an IT problem stops your team, every minute counts. OKTO Solutions delivers fast, human, effective support, remotely and on site, so your technology never slows your operations down.
We take care of your employees' day-to-day IT and fix plenty of problems before you even notice them, thanks to proactive monitoring.
Our remote support center gives you direct access to a qualified technician by phone, email or client portal. You get a quick answer, with no needless middleman.
You speak directly with a technician, without:
unnecessary triage
callback time
message left on voicemail
Support available Monday to Friday, from 8 a.m. to 5 p.m.
Our approach: simple automations with high impact
Instant support
Need a quick answer without picking up the phone? Chat support, available through our client portal, lets you talk in real time with a qualified technician.
An effective solution for quickly resolving everyday issues.
Available Monday to Friday, from 8 a.m. to 5 p.m.
Support at all times
Your operations don't stop at 5 p.m. In case of an emergency in the evening, overnight or on the weekend, our 24/7 emergency support service is available to keep your business running.
Based on your schedule
Easily schedule an appointment with a technician through our online portal. You pick the time that works for you, for targeted and efficient support.
On-site presence tailored to your reality
On request, our technicians can come directly to your business, on a scheduled or recurring basis, part-time or full-time depending on your needs.
Human, efficient support aligned with your environment.
Frequently asked questions about IT support
Speed comes first. Most requests are handled remotely within minutes, and emergencies go to the front of the line.
Yes. Most problems get solved remotely, but we come on site anywhere in Quebec when that's what it takes.
User support is included in our Standard and Complete plans. It's also available as a block of hours for one-off needs.
Yes, completely. Our team is local and speaks to you in French, in plain language with no jargon.
By phone, by email or through our portal. Every request is tracked and documented until it's fully resolved.
Support that never lets you down
Tell us what you need and we'll recommend the plan that fits.