Our services
OKTO Solutions runs the IT of small and medium businesses in Quebec, all of it or part of it. Three families of services cover the whole range of needs: continuous management of your environment, one-off projects, and strategic guidance. This page explains what each one contains, who it is for, and where to start.
A managed IT services provider runs a company’s technology for a fixed monthly amount agreed on in advance: help desk for staff, monitoring of workstations and servers, cybersecurity, backups, patching, access management and hardware replacement planning. A small business stops buying repair hours and starts buying a device fleet that works.
The short answer
Whatever its size or its industry, a small business needs the same five things. Everything else gets bolted on top. A twelve-employee company and a two-hundred-employee company share the same starting point: somebody who answers, something that watches, protection that is current, backups that have been tested, and a person who thinks about next year. What changes with size is the volume and the complexity, not the nature of the need. That is why our offer reads the same way whether you run five workstations or a hundred and fifty.
How the offer is organized
The IT needs of a small business fall into three families: services managed continuously, professional services delivered as projects, and strategic guidance. Most companies combine two of them, rarely just one.
Everyday IT, taken on through a monthly subscription: user support, monitoring of workstations and servers, patching, defence against threats, network and firewall, backups and mobile devices.
For you if the company cannot work a single day without its computers and nobody inside has a clear mandate to look after them.
Engagements with a start and an end: migration to Microsoft 365 or to Azure, server modernization and virtualization, workstation rollouts, multifactor authentication, network redesign, or the build of an application or a website.
For you when something has to change, not merely keep running. A project can be delivered on its own, with no monthly subscription, or fit inside a wider roadmap.
An outside IT director who sits in your management meetings: IT master plan, twelve to thirty-six month roadmap, budget planning, investment priorities, vendor management, phishing simulations run against your staff.
For you if technology decisions are starting to cost real money and nobody inside has the distance to arbitrate them. The vCIO module comes in three levels: Essentiel, Standard and Stratégique.
Our services
Each service has its own page: what is included, how the work unfolds, who it is for, and the questions that come up most often. The line under each card tells you when that service is the right place to begin.
Full takeover
For the business with no IT team that wants one accountable provider running the whole device fleet.
With your team
For the business that already has a technician and wants to reinforce that person rather than replace them.
Help desk
For the company whose employees lose time because there is no clear place to ask for help.
Protection
For the organization that has to hold off ransomware and phishing, or prove to an insurer that it can.
Productivity
For the company moving to Microsoft 365, or already using it without getting back what it pays for.
Cloud
For the business whose servers are reaching end of life and that is weighing a move to the cloud.
Continuity
For the company that has backups but has never checked that a restore actually works.
Strategy
For owners who have to decide where the technology money goes, with no IT director in house.
Built for you
For the company whose processes live in Excel files and tools that were never meant to talk to each other.
Automation
For the organization that wants repetitive tasks automated and clear rules on how staff use AI.
Getting your bearings
The right starting point depends on what you already have running. Four situations cover the vast majority of the requests that reach us. Our managed plans start at five workstations and the virtual CIO module needs ten workstations. The offer is aimed at organizations of five to roughly two hundred and fifty workstations.
| Your situation | Where to start | What gets done first |
|---|---|---|
| No IT team, or the person handling it does so on top of their real job | Managed IT services | Audit of the environment, takeover of the device fleet, one address your employees can write to |
| An IT team that needs reinforcement, buried under the day-to-day | Co-managed IT | The dividing line written down before day one, your resource keeps what they do best |
| A one-off project to deliver: migration, servers, a batch of workstations, an application | The page of the service concerned, with no monthly subscription | Scope and schedule agreed, then delivery of that job alone |
| A compliance gap to close: Law 25, an insurer, a security questionnaire, a public tender | Managed cybersecurity | Assessment of the current posture, correction of the gaps, then ranking of the rest with the vCIO |
The blocks of hours described in our plans cover the one-off needs that keep coming back. Past two hundred and fifty workstations, we are still happy to talk, but that is no longer the heart of the offer.
Two models
Whichever services you pick, the engagement takes one of two shapes. The difference is not in what the service contains, it is in who keeps their hand on what. Both models rest on the same tools and the same reports, and moving from one to the other does not mean starting over.
OKTO Solutions becomes your IT department. We answer the employees, we watch the device fleet, we apply the patches, we run security, backups, the network and the licences, and we plan the replacements.
You have no hiring and no replacement to manage, and one address for anything technology related. This model suits companies with no internal resource, or whose internal resource leaves and is not replaced.
Your internal resource stays in place and we cover what they do not have the time, the tools or the expertise to do. The split is written before we start: who answers users, who runs the servers, who watches security, who steers projects, who takes over during vacation.
Your technician keeps the knowledge of your business and gains a team behind them. This model suits organizations with one or two people in IT who are hitting their limit.
Our method
The same method applies to every service, from the smallest job to a full takeover: understand before proposing, write down what was agreed, then measure. Onboarding a new client runs over roughly ninety days.
We audit the infrastructure and the security posture, we meet your decision makers and we go through what is in place: workstations, servers, network, licences, backups and access. You walk away with a written picture of your environment and a ranked list of what has to be corrected.
We install the management and monitoring tools, we put the security products in place, we document the environment and we correct the first gaps found in the audit. The work is scheduled so it does not interrupt your operations, and every week you know what has been taken over.
We measure what changed, we confirm you are satisfied and we build the long-range IT plan with its roadmap. From there the service settles into its normal rhythm.
Your device fleet is watched through OKTO RMM and your requests are tracked in OKTO PSA. We do not resell somebody else’s tool: we publish them, which means a check can be added or a behaviour corrected when a client genuinely needs it, instead of waiting on a foreign vendor’s roadmap.
Our territory
The office is in Trois-Rivières. The vast majority of the work happens remotely, and a technician drives out when the job calls for it. Each region has its own page, with response times and the kind of businesses we support there.
Questions and answers
We look at your device fleet, your backups and your Microsoft 365, then we tell you what we would take on, what has to be fixed first and in what order.
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