L’Ancienne-Lorette
IT services in L’Ancienne-Lorette: Base, Standard or Complet, which plan to choose?
Three levels, and each one contains the level below it in full. The right one cannot be guessed from headcount. It depends on what you already have: someone in-house, sensitive data, hours when an outage is expensive. OKTO Solutions offers these plans in L’Ancienne-Lorette from Trois-Rivières, about 124 km away.
In L’Ancienne-Lorette, OKTO Solutions offers three managed IT plans. Base monitors, protects and backs up, with no user support. Standard adds support, maintenance of workstations and servers, and a backup tested twice a year. Complet adds advanced cybersecurity, the emergency line and guaranteed response times. Everything is delivered from Trois-Rivières, about 124 km away.
Which managed IT plan suits an SMB in L’Ancienne-Lorette?
OKTO Solutions offers its services to SMBs in L’Ancienne-Lorette from Trois-Rivières, where its only office is located, about 124 km away. Nobody is stationed in the city. The service comes in three monthly plans, billed per managed workstation or server, never per user. The Base plan is for the business that already has someone in-house: it covers monitoring, workstation protection and backup, with no user support. The Standard plan is for the business where nobody looks after IT: it adds support, maintenance of workstations and servers, and a restore test twice a year. The Complet plan is aimed at fleets where an hour of downtime is costly or that hold sensitive data: it adds advanced detection, the emergency line and response times guaranteed by agreement. No price is posted, because the amount depends on the fleet. A plan can be changed from one month to the next.
Side by side
What sets Base, Standard and Complet apart?
Instead of a feature list, here are the questions an owner asks, and how each level answers.
| The question | Base | Standard | Complet |
|---|---|---|---|
| Who answers when an employee is stuck? | Your in-house person | OKTO support | OKTO support |
| How are workstations and servers protected? | Baseline endpoint defence (EDR) | Baseline endpoint defence (EDR) | EDR, plus advanced detection (MDR and SIEM) |
| Is the backup ever tried? | Essential cloud backup | Restore tested twice a year | Restore tested twice a year |
| What about an outage outside office hours? | 24/7 emergency service not included | 24/7 emergency service not included | 24/7 emergency service included |
| Are response times guaranteed? | No | No, they are targets | Yes, by service level agreement |
| What reporting do you get? | Automated monthly report | Detailed report and quarterly review | The same, plus an IT master plan |
All three levels are billed the same way, per managed workstation or server. What each line means day to day is explained on the managed IT services page.
Sorting it out
How do you know which one to take?
Start with one question: do your employees need someone who picks up the phone? If they do, Base will not cut it, whether you run eight workstations or eighty. It monitors, protects, backs up and sends a report. It does not fix anyone’s problem.
The second question is about what you already have. A forty-person company that employs a technician does very well on Base: the technician keeps user support, and OKTO holds the monitoring, the protection and the backup. If real reinforcement is needed, co-managed IT is the better answer.
The third is about what you handle. Health records, personal information, data belonging to clients under contract: a team of eight may need Complet. That level adds advanced detection, vulnerability management and around-the-clock emergency service.
Last marker, what an hour of downtime is worth. If it is expensive, you want response times written into the agreement, and only Complet guarantees them. In between, Standard remains the choice of most SMBs with no IT team.
OKTO portal Lemay Bakery · 34 workstations The needs assessment: five lines, one answer per line, and the picture takes shape before any proposal.
The limits
What is not part of any plan?
A plan covers day-to-day operations. Three things are handled alongside it, and it is better to know that before comparing.
IT leadership
Optional, the vCIO module is added to the plan you choose and brings the management view: master plan, roadmap, technology budget. Its levels are called Essentiel, Standard and Stratégique.
Projects
A migration or any other out-of-scope need is quoted separately, before it starts. You know what it will cost before you say yes.
Blocks of hours
For the business that does not want a monthly commitment: prepaid blocks of 10, 20 or 50 hours, with the same technicians. It is also what a Base client falls back on when someone needs hands-on help.
The number of workstations moves, and so does the highlighted column. No amount appears on screen.
Quoting
Why is no price posted?
Because two companies with fifteen employees do not run the same fleet. One keeps three servers and a homegrown program going. The other put everything into Microsoft 365. A posted price would be wrong for both.
The billing unit is the machine, not the person. An employee with a laptop and a desktop makes two units. Two co-workers sitting at the same workstation make only one. Machines are what set the amount of monitoring and upkeep.
A call of twenty minutes or so is enough to count the fleet and understand what is already in place. You then receive an amount in writing, not a range. If Base is enough, we say so, even when a higher level would bring us more. And nothing is locked in: many SMBs start on Base, then move up to Standard the day they measure the time lost to troubleshooting.
Getting started
What happens once the plan is chosen?
Onboarding is spread over about 90 days, in three stages, whatever level you pick.
- Weeks 1 to 3, discovery. Inventory of workstations, servers, licences and access. Anything pressing, like an expired antivirus or a backup failing quietly, is dealt with on the spot.
- Weeks 3 to 8, rollout. Monitoring is installed on every machine, workstation protection is put in place, backups are configured and a first restore is tried.
- Weeks 8 to 12, review. We present the real state of the environment, what was fixed and what remains, in order of priority. On the Complet plan, this meeting gives rise to the master plan.
The ground
L’Ancienne-Lorette, about 124 km from Trois-Rivières
The city belongs to the Capitale-Nationale region and to the Quebec City agglomeration. Its territory is completely enclosed within Quebec City.
For L’Ancienne-Lorette, we announce no on-site arrival time. The three plans rest on remote work, and trips are scheduled.
Quebec City, which surrounds L’Ancienne-Lorette, is covered separately under IT services in Quebec City. The whole territory is under service areas. Counting your machines starts on the contact page.
Questions and answers
Your questions about choosing a plan in L’Ancienne-Lorette
Do you have an office in L’Ancienne-Lorette?
Is employee support part of the Base plan?
What does a plan cost for a business in L’Ancienne-Lorette?
Who answers if something breaks in the evening or on a weekend?
Can we switch plans after a few months?
Is the vCIO module part of the Complet plan?
Base, Standard or Complet for your business?
Tell us how many workstations and servers you have, who looks after them today and what worries you most. We will say which level holds up, even if it is the smallest.
Reviewed by Antonio Pazzi, president of OKTO Solutions · updated