Service area
IT services in Lanaudière, from Berthierville to Terrebonne
Seven Lanaudière towns have their own page on this site. OKTO Solutions offers them its services from Trois-Rivières, where its only office is located: remotely for day-to-day needs, on site when a planned visit is the right answer. Here is how it works, with no promise that could not be kept.
OKTO Solutions offers IT services to SMBs in Lanaudière from Trois-Rivières. Berthierville is about 64 km away, Lavaltrie about 80 km, Joliette about 88 km, L’Assomption about 100 km, Repentigny about 109 km, Mascouche about 123 km and Terrebonne about 124 km. Support goes over the network and visits are planned.
How does OKTO Solutions work with a small business in Lanaudière?
In Lanaudière, OKTO Solutions offers IT services to SMBs without having an office there: the team works from Trois-Rivières, about 64 km from Berthierville and about 124 km from Terrebonne. An employee’s request becomes a ticket, handled remotely in the great majority of cases. Jobs that need hands on site, such as moving premises or redoing wireless coverage, wait for a planned visit, booked ahead and bundled with other tasks. The region has six regional county municipalities: D’Autray, Joliette, L’Assomption, Les Moulins, Matawinie and Montcalm. Its population is estimated at 569,335 people in 2025; the figure, still provisional, comes from the Institut de la statistique du Québec. Seven towns have their page on this site, each on a different topic, from switching providers to email protection. No visit time is promised there: what is written here is what can be delivered from Trois-Rivières.
Seven towns
Which Lanaudière towns are covered, and on what topic?
The towns are listed from the closest to the Trois-Rivières office to the farthest. Each one leads to a page written for it, on a question a small business ends up asking sooner or later.
| Town | Distance from the office | Topic of its page |
|---|---|---|
| Berthierville | about 64 km | A partner rather than a vendor |
| Lavaltrie | about 80 km | Small businesses in the D’Autray RCM |
| Joliette | about 88 km | Switching providers without downtime |
| L’Assomption | about 100 km | The cyber insurance questionnaire |
| Repentigny | about 109 km | Email protection |
| Mascouche | about 123 km | One point of contact for all your IT |
| Terrebonne | about 124 km | Co-managed IT alongside your IT lead |
The travel logic
How is a visit to Lanaudière decided?
Trois-Rivières and Repentigny are about 109 km apart. Nobody drives that to restart a service. The drive happens when being on site changes the outcome, and the decision always goes through the same steps.
- The request comes in. It becomes a ticket, and a technician takes control of the device without travelling.
- The diagnosis settles it. Software, configuration or hardware: that is what says whether the drive is needed.
- If it is physical, a date is set. A realistic, announced date, rather than a promised arrival nobody could guarantee.
- The visit list fills up. A workstation at end of life, an access point to move, a switch running hot: the small jobs waiting at your place go on the same trip.
Projects
And when the work is a project rather than a fix?
A file server to replace, a move to Microsoft 365, an office relocation: those are not tickets, they are projects. A project falls outside the scope of the plans. Its price is set separately, before anything is touched, and it moves forward in steps known ahead of time rather than from one emergency to the next.
For a business in Lanaudière, distance weighs little in a well-prepared project. The inventory of accounts and files, the preparation of the new equipment and the data copy all happen without anyone hitting the road. On-site presence is kept for the moment it counts: plugging in and cutting over, at a time agreed with you.
At the end, the old equipment is only retired once the new one has been validated. The documentation of your environment is handed over to you, and the administrator accounts stay in your name. The Microsoft 365 page walks through the steps of a migration. The one on switching IT providers gives the order to follow when the project starts with a change of team.
Sample screen, with a fictitious company, project and dates: tracking in five steps, from inventory to retiring the old server.
Several offices
One office in Joliette, another in Repentigny: do we need two providers?
No. Two addresses in the same region do not make two fleets, let alone two ways of doing things.
What both offices share
The monitoring console, the security policies, the backups and the documentation. An employee in Joliette and an employee in Repentigny send their requests to the same place, and those requests are tracked the same way until they are closed.
What belongs to each address
The Internet link, the cabling, the wireless access points, the switches. That is the equipment that does not travel over the network, and it is what fills the list of a planned visit, with both addresses bundled together.
The vCIO module adds an IT master plan. Replacements for all your addresses sit in the same roadmap, spread over several years instead of all landing on the day something fails.
The territory
Lanaudière: six RCMs and two large cities
According to the Institut de la statistique du Québec, 569,335 people lived in Lanaudière in 2025, and that figure is still provisional. Terrebonne and Repentigny together account for about 40% of the region’s population, according to the Government of Quebec’s socio-economic portrait.
- D’Autray RCM: Berthierville and Lavaltrie
- Joliette RCM: Joliette
- L’Assomption RCM: L’Assomption and Repentigny
- Les Moulins RCM: Mascouche and Terrebonne, its only two municipalities
- Matawinie RCM: services offered, no town page yet
- Montcalm RCM: services offered, no town page yet
In 2025, Lanaudière’s industrial structure relied more on household services and construction than that of Quebec as a whole. Population growth and steady residential investment partly explain the weight of construction. On the manufacturing side, activity is concentrated mainly in plastic and rubber products and in food.
A construction company has few people at the office and many on job sites. Its fleet is made of laptops and phones that head out every morning. That is easy to manage remotely, provided the devices are encrypted and access follows arrivals and departures. Managed cybersecurity and email protection cover the rest.
OKTO’s office is in Trois-Rivières. The full list of territories is on the service areas page, and what each offer includes is on our plans.
Questions and answers
Common questions about Lanaudière
Do you have an office or a technician in Lanaudière?
Terrebonne is about 124 km from Trois-Rivières. Is that realistic for day-to-day support?
We already have a provider. How does the switch go?
Our insurer sent us a cyber insurance questionnaire. Can you help us answer it?
Are the Matawinie and Montcalm RCMs covered?
How much does a trip to Lanaudière cost?
Is your business in Lanaudière?
Send us the name of your town, the size of your fleet and what made you start looking. We tell you what we would take on remotely, what would call for a visit, and whether we are the right team for you.
Reviewed by Antonio Pazzi, president of OKTO Solutions · updated