Level 2 IT Specialist at OKTO Solutions in Trois-Rivières. Provide IT support to businesses and assist SMEs with Microsoft 365 management, incident resolution, and IT system administration. Contribute to the performance and security of IT environments for businesses in Trois-Rivières and throughout Quebec.
IT Specialist Level 2
At OKTO Solutions, we value inclusion and diversity. We know that people from neurodiversity or underrepresented groups sometimes hesitate to apply when they don't meet all the stated criteria.
Our hiring decisions are based on experience, potential, and passion. If you wish to apply and require reasonable accommodations during the recruitment process, please let us know. You can also inform us of your preferred pronouns at any point during the process.
About OKTO Solutions
With strong combined expertise in information technology, OKTO Solutions has positioned itself as a trusted partner in managed and co-managed IT services for Quebec SMEs. We support a bilingual clientele from multiple sectors and focus on long-term relationships based on trust, transparency, and concrete results.
Our growth is primarily driven by referrals from satisfied clients, a testament to our commitment to delivering real business value. At OKTO Solutions, technology is never an end in itself. It is a lever for improving the security, productivity, and sustainability of the businesses we support.
Our ambition is clear: to become a leading IT services provider for SMEs in Quebec, helping our clients be better protected, more efficient, and future-proof. In a predominantly remote work environment, you will be part of a passionate, collaborative, and excellence-driven team. If continuous improvement and making a real impact on clients motivate you, we would like to meet you.
Stimulating environment
Each day brings its own set of new challenges. You will thrive in a dynamic environment where continuous learning, diverse issues, and rapid adaptation are part of the daily routine. Your ability to manage multiple priorities will be leveraged to accelerate your professional development.
Variety of clients and environments
As an MSP, we work with a wide variety of clients, industries, and IT architectures. This environment is ideal for deepening your technical skills, strengthening your customer service approach, and developing your professional judgment.
Practical application in the field
In addition to remote support, you may be required to work directly with clients to apply your expertise. IT specialists who have demonstrated a high level of expertise can join an on-site technician pool, with compensation.
Telework
After the training period and once you have achieved autonomy, you will be able to benefit from our flexible teleworking policy, with the possibility of working remotely or coming to the office for events or team activities.
The role
OKTO Solutions is seeking a Level 2 IT Specialist to play a key role within its service desk. You will be responsible for handling the most complex tickets, while also acting as a technical resource for Level 1 IT Specialists.
You will handle escalations, support the team in resolving advanced problems, and actively contribute to improving technical documentation and internal standards for each of our clients.
Main responsibilities
Analyze support requests to determine their impact and priority
Handle escalations and support the level 1 team
Install, configure and troubleshoot workstations, software, peripherals and mobile devices remotely
Ensure rigorous follow-up with clients
Document interventions and keep technical documentation up to date
Participate in the on-call rotation at the service center
Skills and experience sought
DEP, AEC or DEC in a relevant field or equivalent experience
Minimum of 2 years of relevant experience in IT
Excellent command of spoken and written French
Desired technical skills
Workstations and laptops
Windows 11
Active Directory
Microsoft 365
VPN
Troubleshooting applications and peripherals (printers, monitors, keyboards, etc.)
Desired profile
Excellent customer service and communication skills
Comfortable in a dynamic and high-pressure environment
Strong analytical skills and sound technical judgment
Autonomy, rigor and effective priority management
Team spirit and collaboration
Ability to manage multiple files simultaneously
Technological curiosity and ease of learning
Natural leadership, proactivity and a sense of initiative
Strengths
French-English bilingualism
Experience in training or mentoring
Knowledge of ConnectWise, SharePoint, OneDrive, Intune, macOS, AutoCAD, Caseware, TaxPrep, etc.
Relevant certifications (CCNA, AZ-104, Fortinet NSE, CompTIA Network+ or Security+)
Availability for occasional travel to clients' locations
What we offer
Stimulating and collaborative work environment
Diversity of clients and technologies
Real opportunities for career advancement
Practical application of learning to clients
Continuous skills development
Remote work possible
What we offer
- Competitive salary based on experience
- No salary cap
- Opportunity for rapid advancement within the company
- Investment within the company
- Flexible teleworking policy
- Offices located in Trois-Rivières
- Dynamic and human-centered corporate culture
- Reimbursement of personal work-related expenses, according to responsibilities and relevance (e.g., cell phone, internet, gas, etc.)