OKTO Solutions is seeking a hybrid on-site IT technician in Trois-Rivières to support businesses in managing their IT environment. The role includes user technical support, on-site interventions, Microsoft 365 management, and IT system optimization for SMEs.
Hybrid IT Technician in Trois-Rivières
At OKTO Solutions, we value inclusion and diversity. We know that people from neurodiversity or underrepresented groups sometimes hesitate to apply when they don't meet all the stated criteria.
Our hiring decisions are based on experience, potential, and passion. If you wish to apply and require reasonable accommodations during the recruitment process, please let us know. You can also inform us of your preferred pronouns at any point during the process.
About OKTO Solutions
With strong combined expertise in information technology, OKTO Solutions has positioned itself as a trusted partner in managed and co-managed IT services for Quebec SMEs. We support a bilingual clientele from multiple sectors and focus on long-term relationships based on trust, transparency, and concrete results.
Our growth is primarily driven by referrals from satisfied clients, a testament to our commitment to delivering real business value. At OKTO Solutions, technology is never an end in itself. It is a lever for improving the security, productivity, and sustainability of the businesses we support.
Our ambition is clear: to become a leading IT services provider for SMEs in Quebec, helping our clients be better protected, more efficient, and future-proof. In a predominantly remote work environment, you will be part of a passionate, collaborative, and excellence-driven team. If continuous improvement and making a real impact on clients motivate you, we would like to meet you.
The role
As a hybrid on-site IT Technician, you will work directly with our clients at their facilities, a few days a week. You will act as a key point of contact for users, providing on-site support and ensuring the stability and smooth operation of the IT environment.
When you are not on site, you will join the services team to provide remote support (calls, emails, chat, alert management).
This role will allow you to develop concrete field experience while evolving within a structured and dynamic MSP environment.
Stimulating environment
Each day brings its own set of new challenges. You will thrive in a dynamic environment where continuous learning, diverse issues, and rapid adaptation are part of the daily routine. Your ability to manage multiple priorities will be leveraged to accelerate your professional development.
Variety of clients and environments
As an MSP, we work with a wide variety of clients, industries, and IT architectures. This environment is ideal for deepening your technical skills, strengthening your customer service approach, and developing your professional judgment.
Practical application in the field
In addition to remote support, you may be required to work directly with clients to apply your expertise. IT specialists who have demonstrated a high level of expertise can join an on-site technician pool, with compensation.
Telework
After the training period and once you have achieved autonomy, you will be able to benefit from our flexible teleworking policy, with the possibility of working remotely or coming to the office for events or team activities.
Main responsibilities
Install, configure and diagnose client workstations and equipment
Perform support and maintenance tasks that cannot be done remotely
Participate in certain project activities as needed
Check and diagnose servers, network equipment and infrastructure issues, in collaboration with system administrators
Manage equipment inventories and maintain an organized work environment
Thoroughly document the interventions and technical information gathered
Assist the service center in resolving customer incidents
Analyze the requests to determine their priority and impact
Apply escalation procedures when required
Install, configure and troubleshoot remotely software, workstations, peripherals and mobile devices
Provide clear and professional support to users
Update internal systems and documentation
Participate in the on-call rotation according to operational needs
Collaborating with infrastructure and project teams
Skills and experience sought
DEC or AEC in a relevant field or equivalent experience
Knowledge of deployment, configuration and management of:
Active Directory
Firewalls, switches and wireless networks
Microsoft 365 and Exchange
Windows Server
Availability for occasional travel and on-call care
Great adaptability
Excellent communication skills
Team spirit and customer focus
Proactivity and responsiveness
Microsoft 365 and Exchange
Windows (workstations and servers)
Active Directory, DNS, DHCP
iOS and Android
Virtualization (VMware)
MSP Support and Management Tools
Strengths
French-English bilingualism
Experience in an MSP environment
Knowledge of scripting (PowerShell)
Relevant certifications (Fortinet, Microsoft Azure, other Microsoft certifications)
- Knowledge of NinjaOne and HaloPSA is an asset
- Knowledge and best practices related to the Microsoft ecosystem, including Defender, Intune and Azure
What we offer
Competitive salary based on experience
No salary cap
Opportunity for rapid advancement within the company
Investment within the company
Flexible teleworking policy
Offices located in Trois-Rivières
Dynamic and human-centered corporate culture
Reimbursement of personal work-related expenses, according to responsibilities and relevance (e.g., cell phone, internet, gas, etc.)
Stimulating and collaborative work environment
Diversity of clients and technologies
Real opportunities for career advancement
Practical application of learning to clients
Continuous skills development