Careers
Level 3 IT specialist job in Trois-Rivières
You keep the servers, networks and critical environments of our small and mid-sized business clients running, and you are the team’s final escalation point. Windows Server, Active Directory, firewalls, Microsoft 365 and cloud.
The level 3 IT specialist at OKTO Solutions oversees the server and network environments of Quebec small and mid-sized businesses from Trois-Rivières. The role covers the stability and performance of critical infrastructure, acts as the final escalation point for levels 1 and 2, and shapes the firm’s MSP standards. Applications go to info@oktosolutions.ca.
OKTO · MonitoringThe role
What does a level 3 IT specialist do at OKTO Solutions?
OKTO Solutions is looking for a level 3 IT specialist to oversee its clients' server and network environments. You ensure the operation, stability and performance of critical infrastructure, you handle the most complex incidents, and you act as the final escalation point for levels 1 and 2. When a file reaches you, the easy explanations have already been ruled out. You work closely with our clients' IT teams to understand their business and technical needs, you propose improvements in performance, security and reliability, and you contribute to the MSP standards and best practices the whole team works from. Part of the job happens outside business hours, because a server replacement rarely fits between nine and five. The position is based in Trois-Rivières and becomes hybrid once the training period is behind you.
Most of the work is remote. Some of it still happens with a screwdriver.
Key responsibilities
What the job asks of you
Five areas. The infrastructure comes first, but the documentation and the standards are what keep the other two levels from calling you every afternoon.
Infrastructure and stability
- Ensure the operation, stability and performance of clients' server and network environments
- Proactively identify risks, capacity issues and potential vulnerabilities
- Work in critical and complex environments
Working with client teams
- Work closely with clients' IT teams
- Understand their business and technical needs
- Ensure a smooth integration of OKTO Solutions services
Incidents and escalation
- Manage and prioritize complex tickets based on impact and urgency
- Act as the advanced escalation point for levels 1 and 2
- Ensure efficient and lasting incident resolution
- Take part in the on-call rotation for critical incidents
- Work remotely or occasionally on site, outside business hours, when required
Improvement and standards
- Propose and implement improvements in performance, security and reliability
- Contribute to standardization and MSP best practices
- Take part in IT growth and modernization projects
- Maintain clear, up-to-date and usable technical documentation
- Document configurations, procedures and architectures
- Contribute to the continuous improvement of internal processes
- Cloud and virtualised environments
- Network protocols and services
- Cisco, Dell and Fortinet equipment
What we look for
Skills and experience
The list is long because the surface is wide. Nobody arrives with every line checked off, and the interview is a conversation about real environments rather than a quiz.
- DEC or AEC in a relevant field, or equivalent experience
- 3 to 5+ years of relevant experience in information technology
- Minimum 2 years as a level 3 technician or junior systems administrator
- Excellent hardware and software troubleshooting skills
- Availability for occasional travel and for the on-call rotation
Solid experience deploying, configuring and managing
- Active Directory
- LAN and WAN environments
- Firewalls, switches and wireless networks
- Microsoft 365 and Exchange
- Windows Server
Two ways into infrastructure
Level 3 specialist or systems and projects administrator?
Both roles work on servers, networks and Microsoft environments. One keeps them running from day to day, the other builds and replaces them project by project.
| Criterion | Level 3 IT specialist | Systems and projects administrator |
|---|---|---|
| Focus of the work | Operation, stability and performance of client environments | Analysis, technical planning and execution of IT projects |
| Where the file comes from | Escalations from levels 1 and 2, and monitoring alerts | A scope validated with the client before the work starts |
| Experience asked for | 3 to 5+ years, including 2 years at level 3 or as a junior systems administrator | 3 to 6 years, including significant experience in systems administration |
| Travel | Occasional, plus the on-call rotation for critical incidents | Required, particularly for environment analysis and go-live |
| Certifications considered assets | Fortinet, Microsoft Azure, other Microsoft certifications, PowerShell | Fortinet, Azure, Windows Server |
Read the systems and projects administrator posting if the second column reads more like you, or the level 2 IT specialist posting if you are still building toward level 3. The infrastructure work itself is described on our managed IT services page.
What we offer
The conditions attached to the role
Said on the first call, not discovered in the third month.
- Competitive salary based on experience
- No salary cap
- Opportunity for fast advancement within the company
- Flexible remote work policy
- Offices located in Trois-Rivières
- Dynamic and human company culture
- Reimbursement of personal work-related expenses, based on responsibilities and relevance, such as mobile phone, Internet and fuel
- Stimulating and collaborative work environment
- Diversity of clients and technologies
- Real opportunities for professional growth
- Concrete application of learning at client sites
- Continuous skills development
- Influence on the technical standards the whole team works from
Who you are
What the role asks of you as a person
- Strong adaptability
- Excellent communication skills
- Team spirit and client focus
- Proactivity and responsiveness
- Rigour in technical documentation
Assets, not requirements
- French and English bilingualism
- Experience in an MSP environment
- Scripting knowledge with PowerShell
- Relevant certifications: Fortinet, Microsoft Azure and other Microsoft certifications
- Knowledge of RMM and PSA tools, including OKTO RMM and OKTO PSA
- Knowledge and best practices related to the Microsoft ecosystem, including Defender, Intune and Azure
Useful reading before you write: about OKTO Solutions, the careers page and its three-step hiring process, and the cybersecurity service that a good part of the infrastructure work protects.
Questions and answers
Frequently asked questions about the level 3 IT specialist role
What does the level 3 IT specialist role involve?
What experience do I need to apply for level 3?
Which technologies will I work with day to day?
Does the role involve on-call duty and travel?
Which certifications are considered assets?
How do I apply at OKTO Solutions?
Apply for the level 3 IT specialist role
Send your CV to info@oktosolutions.ca with the role in the subject line, or call 450 231-3836 if you would rather ask your questions first. You get an answer either way, including a no.