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Careers
Systems and projects administrator job in Trois-Rivières
You plan and deliver the IT projects of our small and mid-sized business clients, from the analysis of their existing infrastructure through to go-live: firewalls, switches, wireless networks, Windows Server, Microsoft 365 and Exchange.
The systems and projects administrator at OKTO Solutions plans and delivers IT projects for Quebec small and mid-sized businesses from Trois-Rivières. The work covers analysis of the existing infrastructure, technical planning, deployment of firewalls, switches, wireless networks, Microsoft 365 and Exchange, then documentation and handover to the support teams. Applications go to info@oktosolutions.ca.
A project that goes well is one where the surprises were found during the analysis.
The role
What does a systems and projects administrator do at OKTO Solutions?
OKTO Solutions is looking for a systems and projects administrator to join its delivery team. You are responsible for the analysis, the technical planning and the execution of a range of IT projects at our clients, working with the internal teams and the stakeholders involved. The role is what stands between a scope agreed on paper and a deployment that actually holds up: structured, secure, and lined up with industry best practices. In practice that means walking into an environment you did not build, understanding it well enough to plan around it, then replacing or extending a piece of it without taking the client’s operations down. Projects run from firewall and wireless replacements to Microsoft 365 and Exchange migrations. The position is based in Trois-Rivières and involves travel to client sites.
Key responsibilities
How a project runs, from first analysis to handover
Five stages. The last one is the one most often skipped elsewhere, and it is the one that decides whether the support team can live with what you built.
| Stage | What you do | What comes out of it |
|---|---|---|
| Technical project planning | Develop the technical work plan from the scope validated with the client, and define the steps, dependencies, timelines and technical constraints | A plan that holds the budget and the deadline |
| Environment analysis | Analyse the client’s existing IT infrastructure and gather every piece of technical information the project needs | The risks, dependencies and issues identified before anything is touched |
| Deployment of IT solutions | Install, configure and deploy environments such as firewalls, switches, wireless networks, Microsoft 365, Exchange, antispam solutions and backups | A deployment that applies security standards and MSP best practices |
| Documentation and follow-up | Produce and maintain clear, complete technical documentation and update the information in the internal tools | Traceability of the changes and the configurations |
| Collaboration and knowledge transfer | Communicate the changes to the support teams and work with the teams responsible for recurring services | A structured handover at the end of the project |
Where the role sits. The level 1 and level 2 IT specialists handle everyday incidents at the service desk. This role delivers the projects those environments come out of, and the level 3 IT specialist keeps them running afterwards.
What we look for
Skills, experience and technical knowledge
Project delivery in a managed services shop asks for two things at once: enough technical depth to configure the equipment yourself, and enough discipline to keep a plan honest when a client’s site turns out to be different from the drawing.
- DEC or AEC in a relevant field, or equivalent experience
- 3 to 6 years of experience in information technology, including significant experience in systems administration
- Excellent command of spoken and written French
- Active Directory
- LAN and WAN environments
- Firewalls, switches and wireless networks
- Microsoft 365 and Exchange
- Backup and security solutions
- Experience with Cisco, Dell and Fortinet equipment
- Strong skills in resolving hardware and software problems
- Basic scripting knowledge with PowerShell
- Experience in change management, including risk analysis and mitigation
Migrations, replacements and network redesigns make up most of the project calendar.
Logistical requirement. Availability to travel to client sites, particularly for environment analysis and go-live work.
What we offer
The conditions attached to the role
Said on the first call, not discovered in the third month.
- Competitive salary based on experience
- No salary cap
- Opportunity for fast advancement within the company
- Flexible remote work policy
- Offices located in Trois-Rivières
- Dynamic and human company culture
- Reimbursement of personal work-related expenses, based on responsibilities and relevance, such as mobile phone, Internet and fuel
- Stimulating and collaborative work environment
- Diversity of clients and technologies
- Real opportunities for professional growth
- Concrete application of learning at client sites
- Continuous skills development
- Projects you see through from the first analysis to the handover
Who you are
The kind of person who delivers projects well
Rigorous
Rigour and attention to detail, which is what keeps a configuration from being right in three places and wrong in the fourth.
Steady with priorities
Excellent management of priorities and stress, including on the evening of a cutover.
Quick to learn
Ability to learn quickly and genuine technological curiosity.
Results oriented
Focused on the result and on client satisfaction rather than on the number of hours logged.
A clear communicator
Strong communication and collaboration skills, with clients and with the support teams who inherit your work.
Assets, not requirements
- Experience in delivering IT projects
- Experience in an MSP environment
- Collaboration with project managers
- Relevant certifications or training: Fortinet, Azure, Windows Server
Inclusion and diversity. We know that people who are neurodivergent or from underrepresented groups sometimes hesitate to apply when they do not meet every listed requirement. Our hiring decisions are based on experience, potential and passion. If you need reasonable accommodations during the recruitment process, tell us. You are also welcome to share the pronouns you use at any point.
Before you write: about OKTO Solutions, the careers page and its three-step hiring process, and the managed IT services these projects feed into.
Questions and answers
Frequently asked questions about the systems and projects administrator role
How does this role differ from the IT specialist roles?
The IT specialist works at the service desk and handles everyday incidents. The systems and projects administrator focuses on project delivery: analysing existing infrastructure, technical planning, deployment and knowledge transfer to the support teams.
What experience do I need for this role?
A DEC or AEC in a relevant field, or equivalent experience, with 3 to 6 years of IT experience including significant experience in systems administration.
What kinds of projects will I deliver?
Firewall, switch and wireless network deployments, Microsoft 365 and Exchange migrations, antispam solutions, backups and a range of infrastructure projects for Quebec SMBs.
Does the role require travel to client sites?
Yes. Travel to client sites is required, particularly for environment analysis and go-live work.
Which certifications are considered assets?
Fortinet, Azure and Windows Server certifications or training. Experience delivering IT projects, experience in an MSP environment and working alongside project managers are also assets.
How do I apply at OKTO Solutions?
Email info@oktosolutions.ca with your CV attached, or use the Apply for this job button on this page. If you need reasonable accommodations during the recruitment process, let us know. You are also welcome to share the pronouns you use at any point in the process.
Apply for the systems and projects administrator role
Send your CV to info@oktosolutions.ca with the role in the subject line, or call 450 231-3836 if you would rather ask your questions first. You get an answer either way, including a no.