As the first point of contact at OKTO Solutions’ service desk, you diagnose and resolve the everyday incidents of Quebec SMBs remotely: workstations, Windows 11, Microsoft 365 and peripherals. An entry-level IT support role in Trois-Rivières, with an experienced team behind you and a clear path to level 2.
Level 1 IT Specialist
At OKTO Solutions, we value inclusion and diversity. We know that people who are neurodivergent or from underrepresented groups sometimes hesitate to apply when they don’t meet every listed requirement.
Our hiring decisions are based on experience, potential, and passion. If you would like to apply and need reasonable accommodations during the recruitment process, we encourage you to let us know. You are also welcome to share the pronouns you use at any point during the process.
About OKTO Solutions
With strong combined expertise in information technology, OKTO Solutions has established itself as a trusted partner in managed and co-managed IT services for Quebec small and mid-sized businesses. We support a bilingual client base across many industries and build lasting relationships grounded in trust, transparency and concrete results.
Our growth is driven mainly by referrals from satisfied clients, a testament to our commitment to delivering real business value. At OKTO Solutions, technology is never an end in itself. It is a lever to improve the security, productivity, and long-term success of the businesses we support.
Our ambition is clear: to become a Quebec leader in IT services for small and medium-sized businesses, helping our clients be better protected, more efficient, and ready for the future. In a mostly remote work environment, you will be part of a passionate, collaborative team focused on excellence. If continuous improvement and making a real impact for clients drive you, we want to meet you.
A stimulating environment
Every day brings its share of new challenges. You will work in a dynamic environment where continuous learning, a wide range of issues, and quick adaptation are part of the daily routine. Your ability to manage multiple priorities will be put to good use to accelerate your professional development.
A variety of clients and environments
As an MSP, we work with a wide range of clients, industries and IT architectures. This environment is ideal for deepening your technical skills, strengthening your customer service approach and developing your professional judgment.
Hands-on experience in the field
In addition to remote support, you may be called on to work directly at client sites to put your knowledge into practice. IT specialists who demonstrate a high level of expertise can join a pool of on-site technicians, with compensation.
Remote
After the training period and once you have gained independence, you will be able to take advantage of our flexible remote work policy, with the option to work remotely or come to the office for events and team activities.
The role
OKTO Solutions is looking for a level 1 IT specialist to join its service desk. The selected candidate will play a key role in the client experience by providing quality technical support by phone, email and chat.
You will need to be able to quickly identify, diagnose, and resolve remote incidents across a variety of technology environments, in a dynamic and constantly evolving setting. Managing priorities and working on several cases at once will be essential.
Key responsibilities
Analyzing support requests to assess their urgency and impact
Applying established procedures and escalating when required
Remotely install, configure and troubleshoot workstations, software, peripherals and mobile devices
Providing clear and professional follow-up with clients throughout the process
Document interventions and keep internal systems up to date
Take part in the service desk on-call rotation
Skills and experience we are looking for
DEP, AEC, or DEC in a relevant field or equivalent experience
6 months to 1 year of experience in IT support
Excellent communication skills
Strong command of spoken and written French
Technical knowledge we value
Workstations and laptops
Windows 11
Active Directory
Microsoft 365
VPN
Troubleshooting of applications and peripherals (printers, monitors, keyboards, etc.)
Who you are
Ability to perform in a fast-paced, high-pressure environment
Strong analytical sense and critical judgment
Teamwork and collaboration
Excellent management of priorities and urgent situations
Ability to manage multiple tasks with rigor
Technological curiosity and ease of learning
Passion for IT
Assets
- French and English bilingualism
- Experience in a service desk or MSP environment
- Knowledge of SharePoint, OneDrive, Intune or macOS
- Relevant certifications (CompTIA A+, Microsoft 365 Fundamentals MS-900, Azure Fundamentals AZ-900)
- Availability for occasional travel to client sites
What we offer
- Competitive salary based on experience
- No salary cap
- Opportunity for fast advancement within the company
- Flexible remote work policy
- Offices located in Trois-Rivières
- Dynamic and human company culture
- Reimbursement of personal work-related expenses, based on responsibilities and relevance (mobile phone, Internet, fuel, etc.)
- Stimulating and collaborative work environment
- Diversity of clients and technologies
- Real opportunities for professional growth
- Concrete application of learning at client sites
- Continuous skills development
Frequently asked questions about this role
The role is hybrid. During the training period, you work from the Trois-Rivières office to learn how we operate. Once you are autonomous, you benefit from our flexible remote work policy and come to the office for events and team activities.
A DEP, AEC or DEC in a relevant field, or equivalent experience, with 6 months to 1 year of experience in IT support. If you do not meet every criterion, apply anyway: our hiring decisions are based on experience, potential and passion.
You receive client requests by phone, email and chat, assess their urgency and impact, then diagnose and resolve incidents remotely across workstations, Windows 11, Microsoft 365 and various peripherals. You document every intervention and escalate to level 2 when needed.
Very good spoken and written French is required. French and English bilingualism is an asset, since our client base is bilingual, but it is not a hiring condition.
Level 1 is an entry point. Specialists who demonstrate their expertise progress to level 2, then level 3, and can join our on-site technician pool with additional compensation. There is no salary cap.
Email info@oktosolutions.ca with your CV attached, or use the Apply for this job button on this page. If you need reasonable accommodations during the recruitment process, let us know. You are also welcome to share the pronouns you use at any point in the process.