You spend part of the week directly at our clients’ sites, in Trois-Rivières and the surrounding region, as the hands-on point of contact for their users. The rest of the time, you support the service desk remotely. A hybrid IT technician role for someone who enjoys the field as much as the technology.
On-Site IT Technician
At OKTO Solutions, we value inclusion and diversity. We know that people who are neurodivergent or from underrepresented groups sometimes hesitate to apply when they don’t meet every listed requirement.
Our hiring decisions are based on experience, potential, and passion. If you would like to apply and need reasonable accommodations during the recruitment process, we encourage you to let us know. You are also welcome to share the pronouns you use at any point during the process.
About OKTO Solutions
With strong combined expertise in information technology, OKTO Solutions has established itself as a trusted partner in managed and co-managed IT services for Quebec small and mid-sized businesses. We support a bilingual client base across many industries and build lasting relationships grounded in trust, transparency and concrete results.
Our growth is driven mainly by referrals from satisfied clients, a testament to our commitment to delivering real business value. At OKTO Solutions, technology is never an end in itself. It is a lever to improve the security, productivity, and long-term success of the businesses we support.
Our ambition is clear: to become a Quebec leader in IT services for small and medium-sized businesses, helping our clients be better protected, more efficient, and ready for the future. In a mostly remote work environment, you will be part of a passionate, collaborative team focused on excellence. If continuous improvement and making a real impact for clients drive you, we want to meet you.
The role
As a Hybrid on-site IT technician, you will support our clients directly at their facilities a few days per week. You will act as the key point of contact for users, providing hands-on support and ensuring the stability and smooth operation of the IT environment.
When you are not on site, you will join the service team to provide remote support (calls, emails, chat, alert management).
This role will allow you to develop concrete hands-on experience while growing within a structured and dynamic MSP environment.
A stimulating environment
Every day brings its share of new challenges. You will work in a dynamic environment where continuous learning, a wide range of issues, and quick adaptation are part of the daily routine. Your ability to manage multiple priorities will be put to good use to accelerate your professional development.
A variety of clients and environments
As an MSP, we work with a wide range of clients, industries and IT architectures. This environment is ideal for deepening your technical skills, strengthening your customer service approach and developing your professional judgment.
Hands-on experience in the field
In addition to remote support, you may be called on to work directly at client sites to put your knowledge into practice. IT specialists who demonstrate a high level of expertise can join a pool of on-site technicians, with compensation.
Remote
After the training period and once you have gained independence, you will be able to take advantage of our flexible remote work policy, with the option to work remotely or come to the office for events and team activities.
Key responsibilities
Install, configure and troubleshoot the client’s workstations and equipment
Perform support and maintenance tasks that cannot be done remotely
Take part in certain project activities as needed
Check and diagnose servers, network equipment, and infrastructure issues, in collaboration with the systems administrators
Manage hardware inventory and keep the work environment organized
Thoroughly document interventions and the technical information gathered
Assisting the service desk in resolving client incidents
Analyzing requests to determine their priority and impact
Applying escalation procedures when required
Remotely install, configure and troubleshoot software, workstations, peripherals and mobile devices
Providing clear and professional follow-up with users
Update internal systems and documentation
Take part in the on-call rotation based on operational needs
Collaborate with the infrastructure and project teams
Skills and experience we are looking for
- DEC or AEC in a relevant field, or equivalent experience
- Knowledge of deploying, configuring and managing:
- Active Directory, DNS and DHCP
- Firewalls, switches and wireless networks
- Microsoft 365 and Exchange
- Windows workstations and servers
- iOS and Android devices
- VMware virtualisation
- Comfortable with MSP support and management tools
- Availability for travel to client sites and for the on-call rotation
Who you are
- Strong adaptability
- Excellent communication skills
- Team spirit and client focus
- Proactivity and responsiveness
- Rigour in technical documentation
Assets
- French and English bilingualism
- Experience in an MSP environment or in hands-on client support
- Relevant certifications (CompTIA A+, Microsoft 365 Fundamentals MS-900)
- Knowledge of remote management and ticketing tools
- Valid driver’s licence, as the role involves travel to client sites
What we offer
- Competitive salary based on experience
- No salary cap
- Opportunity for fast advancement within the company
- Remote work on days without a client visit
- Offices located in Trois-Rivières
- Dynamic and human company culture
- Reimbursement of personal work-related expenses, based on responsibilities and relevance (mobile phone, Internet, fuel, etc.)
- Stimulating and collaborative work environment
- Diversity of clients and technologies
- Real opportunities for professional growth
- Concrete application of learning at client sites
- Continuous skills development
Frequently asked questions about this role
You work directly at our clients’ premises a few days a week. The rest of the time, you join the service desk to provide remote support: calls, emails, chat and alert handling.
The role involves travel to client sites in Trois-Rivières and the surrounding region. A valid driver’s licence is an important asset. Work-related expenses, including fuel, are reimbursed based on responsibilities and relevance.
A DEC or AEC in a relevant field, or equivalent experience, with knowledge of deploying and managing Active Directory, Microsoft 365 and Exchange, Windows, firewalls and wireless networks.
Both. You provide hands-on support to users, you check servers and network equipment alongside the systems administrators, and you take part in project activities as needed.
Yes, on days without a client visit. The role is hybrid: on site with clients, at the Trois-Rivières office, and working remotely.
Email info@oktosolutions.ca with your CV attached, or use the Apply for this job button on this page. If you need reasonable accommodations during the recruitment process, let us know. You are also welcome to share the pronouns you use at any point in the process.