Workstation setupVER-PORT-14Adaptable
Strong adaptability, because two client sites are never wired the same way.
Careers
On-site IT technician job in Trois-Rivières
You spend part of the week directly at our clients' sites, in Trois-Rivières and the surrounding region, as the hands-on point of contact for their users. The rest of the time you support the service desk remotely.
The hybrid on-site IT technician at OKTO Solutions works directly at client premises in Trois-Rivières and the surrounding region a few days a week, then joins the service desk for remote support the rest of the time. The job covers installations, equipment checks, project work and documentation. Applications go to info@oktosolutions.ca.
The role
What does a hybrid on-site IT technician do at OKTO Solutions?
As a hybrid on-site IT technician, you support our clients directly at their facilities a few days per week. You are the point of contact their users see in person: the one who installs the workstation, chases the cable that goes nowhere, and answers the question somebody has been sitting on since Tuesday. On those days you also handle the support and maintenance tasks that cannot be done remotely, and you check servers and network equipment alongside the systems administrators. When you are not on site, you join the service team to provide remote support through calls, emails, chat and alert handling. The role builds concrete hands-on experience inside a structured managed services environment, and it is based in Trois-Rivières with travel in the surrounding region.
Some of this job needs a toolbox. That is the part people miss when they only work remotely.
Key responsibilities
The two halves of the week
The role is written as one job, not two. What changes from one day to the next is where you are sitting and what you can reach with your hands.
At the client site
- Install, configure and troubleshoot the client’s workstations and equipment
- Perform support and maintenance tasks that cannot be done remotely
- Take part in certain project activities as needed
- Check and diagnose servers, network equipment and infrastructure issues, in collaboration with the systems administrators
- Manage hardware inventory and keep the work environment organized
- Thoroughly document interventions and the technical information gathered
On the service desk
- Assist the service desk in resolving client incidents
- Analyse requests to determine their priority and impact
- Apply escalation procedures when required
- Install, configure and troubleshoot software, workstations, peripherals and mobile devices remotely
- Provide clear and professional follow-up with users
- Update internal systems and documentation
- Take part in the on-call rotation based on operational needs
- Collaborate with the infrastructure and project teams
On days without a visit, the work moves back to the desk and the phone.
What we look for
Skills, experience and technical knowledge
Field work rewards people who are comfortable being watched while they fix something. The technical list below matters, and so does the ability to explain to a user what you just did, in plain words, before you leave.
- DEC or AEC in a relevant field, or equivalent experience
- Comfortable with MSP support and management tools
- Availability for travel to client sites and for the on-call rotation
Knowledge of deploying, configuring and managing
- Active Directory, DNS and DHCP
- Firewalls, switches and wireless networks
- Microsoft 365 and Exchange
- Windows workstations and servers
- iOS and Android devices
- VMware virtualisation
Field or desk
How does this role compare with the level 1 IT specialist?
Both roles answer users. One does it mostly through a headset, the other does it standing next to the machine a few days a week.
| Criterion | On-site IT technician | Level 1 IT specialist |
|---|---|---|
| Where the work happens | Client premises a few days a week, then remote support and office days | Remote service desk, hybrid once the training period is done |
| Education | DEC or AEC, or equivalent experience | DEP, AEC or DEC, or equivalent experience |
| Technical scope | Workstations, servers, network equipment, VMware, iOS and Android devices | Workstations, Windows 11, Active Directory, Microsoft 365, VPN, peripherals |
| Project work | Part of the role, as needed | Not part of the role |
| Travel | Required, in Trois-Rivières and the surrounding region | Occasional, and considered an asset rather than a requirement |
| Certifications considered assets | CompTIA A+, Microsoft 365 Fundamentals MS-900 | CompTIA A+, Microsoft 365 Fundamentals MS-900, Azure Fundamentals AZ-900 |
Prefer to stay at the desk? Read the level 1 IT specialist posting. Want to go deeper into infrastructure instead? The level 3 IT specialist posting covers servers and networks full time. The service itself is described on our IT support page.
What we offer
The conditions attached to the role
Said on the first call, not discovered in the third month.
- Competitive salary based on experience
- No salary cap
- Opportunity for fast advancement within the company
- Remote work on days without a client visit
- Offices located in Trois-Rivières
- Dynamic and human company culture
- Reimbursement of personal work-related expenses, based on responsibilities and relevance, such as mobile phone, Internet and fuel
- Stimulating and collaborative work environment
- Diversity of clients and technologies
- Real opportunities for professional growth
- Concrete application of learning at client sites
- Continuous skills development
- Hands-on experience you cannot get from a remote-only role
Who you are
What the role asks of you as a person
A clear communicator
Excellent communication skills, in person as much as on the phone.
Team spirit
Team spirit and client focus, including with the systems administrators you check equipment with.
Proactive
Proactivity and responsiveness, so a problem you noticed in passing gets raised rather than left.
Rigorous in writing
Rigour in technical documentation, including the information you gather while you are on site.
At ease on the road
Comfortable travelling to client sites in Trois-Rivières and the surrounding region.
Assets, not requirements
- French and English bilingualism
- Experience in an MSP environment or in hands-on client support
- Relevant certifications: CompTIA A+, Microsoft 365 Fundamentals MS-900
- Knowledge of remote management and ticketing tools
- Valid driver’s licence, since the role involves travel to client sites
Inclusion and diversity. We know that people who are neurodivergent or from underrepresented groups sometimes hesitate to apply when they do not meet every listed requirement. Our hiring decisions are based on experience, potential and passion. If you need reasonable accommodations during the recruitment process, tell us. You are also welcome to share the pronouns you use at any point.
Before you write: about OKTO Solutions, the careers page and its three-step hiring process, and the IT services we deliver in Trois-Rivières, which is the territory you would be driving.
Questions and answers
Frequently asked questions about the on-site IT technician role
How many days a week are you at the client site?
You work directly at our clients' premises a few days a week. The rest of the time, you join the service desk to provide remote support: calls, emails, chat and alert handling.
Do I need a driver’s licence and a vehicle?
The role involves travel to client sites in Trois-Rivières and the surrounding region. A valid driver’s licence is an important asset. Work-related expenses, including fuel, are reimbursed based on responsibilities and relevance.
What experience do I need for this role?
A DEC or AEC in a relevant field, or equivalent experience, with knowledge of deploying and managing Active Directory, Microsoft 365 and Exchange, Windows, firewalls and wireless networks.
Is this a support role or a project role?
Both. You provide hands-on support to users, you check servers and network equipment alongside the systems administrators, and you take part in project activities as needed.
Is there remote work in this role?
Yes, on days without a client visit. The role is hybrid: on site with clients, at the Trois-Rivières office, and working remotely.
How do I apply at OKTO Solutions?
Email info@oktosolutions.ca with your CV attached, or use the Apply for this job button on this page. If you need reasonable accommodations during the recruitment process, let us know. You are also welcome to share the pronouns you use at any point in the process.
Apply for the on-site IT technician role
Send your CV to info@oktosolutions.ca with the role in the subject line, or call 450 231-3836 if you would rather ask your questions first. You get an answer either way, including a no.